Summary
Overview
Work History
Education
Skills
Personal Information
Attributes
References
Timeline
Generic

Lianna Rice

Melbourne,VIC

Summary

I am looking for casual/part time work that will help enhance and develop my skills as an employee within your company. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Attentive retail professional brings 8 years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. In-depth knowledge of customer service, team leadership and merchandising.

Overview

9
9
years of professional experience

Work History

Sales Assistant

Tk Maxx
01.2015 - 01.2023
  • Built and maintained relationships with peers and management to drive team success.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales.
  • Answering incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Acted as a point of contact for internal and external customers across departments.
  • Met merchandise processing standards and maintained organised and accessible work areas.
  • Operated cash registers collected payments and provided accurate change.
  • Completed daily recover tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in registers operations and stock procedures.
  • Operated a full day of other duties as required. i.e., opening and closing of the store.

Key Holder/Duty Manager

Tk Maxx
10.2023 - 11.2023
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

Foreign Exchange Consultant

Travel Money Oz
01.2017 - 01.2018
  • Balance currency, coin, and checks in cash drawers at ends of shifts.
  • Experience with POS/EFTPOS/GTS
  • Working independently /unsupervised
  • Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit.
  • Identify transaction mistakes when debits and credits do not balance.
  • Assisting customers with enquiries regarding exchange rates.

Education

Bachelor of Science - Criminology And Psychology

CQUniversity Online
Townsville, QLD
11.2026

High School Diploma -

Calvary Christian College
Townsville, QLD
11.2016

Skills

  • Able to work productively and efficiently within a time management frame
  • I am a hard worker and always willing to help go above and beyond to provide customers with the best customer service
  • Willingness to change with the business and to develop my skill set to help further the business and my career is another personal goal
  • Organised
  • Personality
  • Conscientious
  • Resilience
  • Team player
  • Dedicated
  • Flexible and Hard working
  • Customer Service Management
  • Staff Oversight

Personal Information

Date of Birth: 03/12/1998

Attributes

  • Time management and organisational skills - When I have tasks, I plan my time well so I am able to complete the task on time.
  • Self - Motivated - I am able to motivate myself when learning something new or need to get things done.
  • Willing to learn - The ability to apply new and valuable skills and accept feedback as to how to improve my work performance.
  • Able to accept directions - Can take directions from anyone who tells me to do so.

References

  • Courtney Head-Macdonald, Former TK Maxx Assistant Store Manager, 0448 177 087
  • Judy Turner, Sales Assistant, TK Maxx, 0414 340 241
  • Tracy Osmond, Friend, The Voice Singing School, 0435 884 162

Timeline

Key Holder/Duty Manager

Tk Maxx
10.2023 - 11.2023

Foreign Exchange Consultant

Travel Money Oz
01.2017 - 01.2018

Sales Assistant

Tk Maxx
01.2015 - 01.2023

Bachelor of Science - Criminology And Psychology

CQUniversity Online

High School Diploma -

Calvary Christian College

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Lianna Rice