Lianna Yu

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Planned and directed off-site promotional events to attract guests to property.
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Created and maintained databases to track and record customer data.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Assisted development and implementation of new administrative procedures.

• Skilled at working independently and collaboratively in a team environment.SEP 2021 – ONGOING Barista Trainee, Coffee Art Studio, 647-649 George St, Sydney

● Machines used：La Marzocco Pb, Cafe Racer, Mazzer, Mythos, Anfim, Ek

● Australian coffee menu, such as, cappuccino, latte, flat white, mocha, espresso, long black

● Common free pour rosette, heart and tulip

● Brew Ratio application，Grinder adjustment and Espresso tasting

● Speedily pour different coffees and same coffees

● Work flow during busy periods

• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.

A cashier at the largest chain of Asian superstores in the Queensland region, receiving 5,000+ customers per day. Proficient in using POS machine, various payment methods. Accurate price entry of items, perfect customer service and proficiency in recording pricing of each item.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Prepared food and water following instructions from pet owners.
• Gave animals proper attention to promote secure environment in owner's absence.
• Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
• Communicated professionally with pet owners via phone, email, and text.
• Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.

As a receptionist at one of the world's leading hot pot restaurants, I am responsible for data base collection, as well as booking and promotion for customers. Responsible for resolving workplace complications (difficult customers)