Lianne Browning
Ormiston,QLD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Care Coordinator/ Operational Manager
Open Futures Pty Ltd
09.2022 - Current
- Conduct day-to-day coordination, planning, and implementation of the Care of Individuals accessing the NDIS Framework
- Support Coordination
- Sound knowledge of the NDIS Framework
- Psychosocial Recovery Coaching
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Established and maintained effective communication with staff, stakeholders and allied health professionals to promote high quality participant care.
- Reporting to the NDIS Royal Commission through PRODA.
- Successfully negotiated client contract renewals to create increased revenue.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Actively listened to customers, handled concerns quickly and escalated major issues to board of directors.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Coordinator OSHC
Junior Adventure Group
10.2020 - 09.2022
- Conduct day-to-day coordination, planning, and implementation of the NQF
- Adhered to budgetary guidelines to set financial goals and maintain organisational profitability.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Engaged with parents and families to build positive relationships for children to thrive.
- Developed relationships with community organisations to provide additional resources and services to families.
- Planned and monitored curriculum and program activities and liaised with educators to create fun and engaging learning experiences.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimise learning environment.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
External Recruitment- Accounting
Various
07.2012 - 12.2021
- Identified and sourced qualified candidates for open positions to meet organisational needs.
- Managed recruitment process to keep candidates informed about application status and meet organisational recruitment goals.
- Screened and interviewed candidates to evaluate potential employees' qualifications.
- Networked and built relationships with potential candidates and industry professionals to identify potential candidates, stay informed about industry trends and gain insight into skills and qualifications in demand.
- Conducted background checks, reference checks and other pre-employment screenings, identifying candidates to meet hiring criteria.
- Coordinated and scheduled interviews for candidates and hiring managers to meet in person or online at mutually convenient times.
- Negotiated offers and closed deals to finalise recruitment process and secure best talent.
- Utilised recruitment technology tools and platforms to streamline recruitment processes.
Internal Recruitment- Disability Support
Various
07.2012 - 12.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend and holiday shifts.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
Support Coordinator
Redfern Rehab
03.2020 - 09.2020
- Mental Health Guidance- trauma-related backgrounds for children and youth
- Support Coordinator, organising support for people with a disability, mainly mental health related
- Coordinated meetings and events for internal and external groups.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Created, prepared, and delivered reports to various departments.
- Prepared agendas and took notes at meetings to archive proceedings.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Assistant Educator for Early Learning Kindergarten Program
KleintjeZuid
05.2017 - 09.2020
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Maintained safety and security by overseeing students in recess environments.
- Completed daily reports on attendance and disciplinary performance.
- Supported planning and preparation for culturally-diverse class sessions.
- Created and developed lesson plans to meet students' academic needs.
- Developed and implemented classroom routines to address varying student needs.
- Communicated frequently with parents, students, and directors to provide feedback and discuss instructional strategies.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
Assistant manager retail
Various
01.2009 - 12.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Master of Education - Education of Individuals in Elementary Special Education Programs
InHolland
Netherlands, Europe06.2018
Bachelor of Arts - Dual Degree Art Therapy [HON] & Social Work
Stenden University
Netherlands, Europe06.2016
Skills
- Actively engage with stakeholders
- Community outreach
- Problem solving
- Case management
- Effective communication
- Empathy and compassion
- Active listening
- Interpersonal skills
- Conflict resolution
- Training and development
- PRODA reporting
- Public speaking
- Excellent service
- Multitasking
- Time management
- Language Skills
- Critical thinking
- Quality assurance
- Client assessment
- Healthcare regulations
- Employee Recruitment and Hiring
- Risk Management
- Process Implementation
- Budget Development
- Strategic Planning
- Client Relationship Management
- Pipeline Management
- Lead Generation
- Sales Reporting
Certification
- First Aid & CPR
- Cambridge Diploma, English.
- Fire & Safety in Emergency situations
- Child Safety, InSafe Hands
- NDIS; Quality and Safeguard Commission certificate
- Covid Safety
- SCUBA diver instructor
Languages
Dutch
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary
German
Limited Working
Timeline
Senior Care Coordinator/ Operational Manager
Open Futures Pty Ltd
09.2022 - Current
Coordinator OSHC
Junior Adventure Group
10.2020 - 09.2022
Support Coordinator
Redfern Rehab
03.2020 - 09.2020
Assistant Educator for Early Learning Kindergarten Program
KleintjeZuid
05.2017 - 09.2020
External Recruitment- Accounting
Various
07.2012 - 12.2021
Internal Recruitment- Disability Support
Various
07.2012 - 12.2021
Assistant manager retail
Various
01.2009 - 12.2016
Master of Education - Education of Individuals in Elementary Special Education Programs
InHolland
Bachelor of Arts - Dual Degree Art Therapy [HON] & Social Work
Stenden University
- First Aid & CPR
- Cambridge Diploma, English.
- Fire & Safety in Emergency situations
- Child Safety, InSafe Hands
- NDIS; Quality and Safeguard Commission certificate
- Covid Safety
- SCUBA diver instructor
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