Lianne Howarth
St Helens Park ,NSW
Summary
Versatile and dynamic professional with a proven track record at Campbelltown Service Centre, excelling in office management and customer service. Demonstrated ability to maintain confidentiality and foster strong business relationships. Skilled in organizational tasks and conflict resolution, adept at enhancing operational efficiency and client satisfaction.
Overview
30
30
years of professional experience
Work History
Office Manager/Owner
Campbelltown Service Centre
06.2003 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Liaised with suppliers and other businesses to ensure strong business relationships
- Managed all aspects of business administration including payroll, staff management, accounts, invoicing & customer service and often acted as overall manager when the owner was absent.
Family Day Care
Family Day Care Campbelltown
01.2002 - 12.2004
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Planned and implemented weekly curriculum of learning and activities for 5 children under the age of 5 meeting their individual needs.
- Wrote and implemented the Policy and Procedure guidelines for my home based Day Care service
- Effectively carried out risk assessments and implemented procedures to manage and reduce these.
- Developed strong communication with parents/service users
Disability SUpport Worker
Cerebral Palsy Alliance
03.1995 - 12.2002
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
Education
Advanced Diploma of Personal Care Formulation - Personal Care Science
The Australian Institute of Personal Care Science
Sydney NSWCertificate of Small Business Management - Small Business Management
TAFE NSW
Open Education NSWCertified Hypnosis Practitioner - Natural Health
Elizabeth Anne Walker Training & Coaching
Queensland Australia01-2025
Master Clinical Aromatherapist - Natural Health
Australian College of Aromatherapy
Queensland Australia01-2023
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Timeline
Office Manager/Owner
Campbelltown Service Centre
06.2003 - Current
Family Day Care
Family Day Care Campbelltown
01.2002 - 12.2004
Disability SUpport Worker
Cerebral Palsy Alliance
03.1995 - 12.2002
Advanced Diploma of Personal Care Formulation - Personal Care Science
The Australian Institute of Personal Care Science
Certificate of Small Business Management - Small Business Management
TAFE NSW
Certified Hypnosis Practitioner - Natural Health
Elizabeth Anne Walker Training & Coaching
Master Clinical Aromatherapist - Natural Health
Australian College of Aromatherapy
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