- Backpacking and Hiking
- Travel photography
- Exploration of new sites, cultures and cuisines
- Appreciation for wining and dining
- Aerial dance
- Yoga, pilates, mindfulness
- Live theatre and performance
- Family time
Lianne Randall
Perth
Summary
Dynamic Medical Secretary with extensive experience supporting orthopaedic surgeons, including Hari Goonatillake. Proven track record in enhancing clinic efficiency through effective patient scheduling and streamlined billing processes. Skilled in medical transcription and delivering exceptional customer service, fostering strong provider relations and improving patient retention. Pride taken in delivering excellent service to patients and ensuring the practice runs in a manner in which the Surgeon can carry out his role with peace of mind.
Overview
20
20
years of professional experience
Work History
Medical Secretary/PA
Hari Goonatillake - Orthopaedic Surgeon
12.2011 - 06.2024
- Management of patient scheduling and appointment confirmations to enhance clinic efficiency.
- Medical records management, ensuring accuracy and confidentiality of patient information.
- Administrative tasks including filing, data entry, and maintaining office supplies inventory.
- Overseeing the task of switching the practice from paper to a paperless system.
- Prepared patient charts prior to consulting sessions, facilitating smooth workflow for the Surgeon.
- Managed front desk operations efficiently while greeting patients in a warm and professional manner.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Maintained current and accurate medical records for patients.
- Supported Surgeon in delivering optimal care by accurately transcribing clinical notes, theatre notes and medico-legal reports.
- Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Proactively ordered supplies and maintained inventory levels to avoid shortages that could disrupt daily operations or patient care services.
- Improved patient understanding and compliance with treatment plans by providing detailed explanations and follow-up care instructions.
- Facilitated smooth workflow for healthcare professionals by efficiently preparing examination rooms and medical documents.
- Managed medical billing processes, reducing errors and enhancing revenue collection.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinating staff social activities boosting team morale and helping to create a ...... environment.
Medical Secretary
Clem McCormick - Orthopaedic Surgeon
03.2007 - 12.2011
Medical Secretary
Kon Kozak - Orthopaedic Surgeon
06.2004 - 03.2007
Office Assistant (Work Experience Role)
Michael Anderson - Orthopaedic Surgeon
05.2004 - 06.2004
- Meet and greet of patients at reception.
- Data entry.
- Filing, photocopying and faxing.
- Scheduling of patient appointments.
Education
High School Diploma -
Ocean Reef Senior High School
Perth, WASkills
- Providing excellent customer service
- Clinical support
- Provider relations
- Strong organizational skills
- Professional telephone etiquette
- Patient scheduling proficiency
- Time management
- Medical transcription
- Healthcare billing
- Theatre bookings
Interests
Timeline
Medical Secretary/PA
Hari Goonatillake - Orthopaedic Surgeon
12.2011 - 06.2024
Medical Secretary
Clem McCormick - Orthopaedic Surgeon
03.2007 - 12.2011
Medical Secretary
Kon Kozak - Orthopaedic Surgeon
06.2004 - 03.2007
Office Assistant (Work Experience Role)
Michael Anderson - Orthopaedic Surgeon
05.2004 - 06.2004
High School Diploma -
Ocean Reef Senior High School