Lianne Stroud

As a salon experience coordinator I am the first point of contact for clients ensuring a welcoming and seamless experience. My role combines front of house hospitality with administrative support to maintain a smooth and efficient salon operation. I manage client scheduling, handle inquiries and support the team in delivering exceptional service. I up sell products and services where possible, handle check ins, check outs and payment processing accurately. Maintaining the cleanliness and presentation of the front desk and client waiting areas.

At William Guy Hairdressing I worked closely with the owner William Guy, provided comprehensive personal assistant support ensuring the smooth day to day running of both business and administrative operations. including managing a large team of stylists and assistants. Managed the salon's appointment system, ordering salon supplies making sure the salon and stylists had everything they needed. I was always on the lookout for opportunities to enhance the client's experience. Educate clients about products and self-maintenance for healthy hair based on needs and preferences. Ensure the salon was kept clean, ensuring tools and equipment were all in good working order. I would be on the salon floor at all times ready to greet clients. I also helped assist the stylists at busy times. Oversee the cleanliness of the salon to ensure it is presentable at all times. Conducted regular staff meetings and appraisals. Lastly opening and closing the salon.

At Watson Fuel Services I worked in the domestic services division, frequently topping the cross selling leader board. My ability to engage with customers, understand their needs and resolve issues independently contributed significantly to the businesses customer retention rate which maintained above 92%. I demonstrated a strong work ethic and maintained the CRM system and consistently approached new tasks with enthusiasm and a positive attitude. With my personal approach and commitment to resolving concerns helped foster a sense of trust and connection that made my customers feel valued and part of our company family. Key responsibilities were resolving general customer telephone enquiries, responding to email quotations, following up and closing sales. Proactively working to gain new business. Building relationships with domestic customers and sometimes commercial. Achieving sales targets and increasing margin according to company expectations. Liaise with sales Reps, depots and suppliers. Up selling fuel products and services. Gaining customer confidence in us to deliver great service. Making outward calls to pre-existing customers to regain business.

My job role at Haskins entailed a combination of administrative tasks and man management within a fast paced 500 cover counter service Restaurant with 84 staff. Maintained high standards of customer service and resolved guest concerns promptly to ensure satisfaction and repeat business. Developed and implemented operational procedures to maximise efficiency and reduce wait times during peak times. Input sales data daily to highlight restaurant sales targets. Running reports on wastage and stock management then communicating results to management. Configuring weekly staff rotas. Manage front of house staff according to business requirements. Assist with maintaining high standards of quality control, hygiene, health and safety and strict brand standards throughout the restaurant. Training all staff members on till system and carrying out weekly staff meetings. Lastly cash handling, banking and back office duties.

I helped support the head chef in all aspects of the kitchen operations, these were food preparation, cooking, maintaining hygiene standards and ensuring the kitchen ran smoothly. I was very passionate about this role as i always enjoyed cooking. I also helped front of house the days i was not needed in the kitchen. This was anything from greeting customers in a warm, friendly, and professional manor. taking food and drink orders accurately, offering recommendations when needed. Prepare and serve beverages like tea, coffee and cold drinks. Maintained cleanliness of the front of house area including tables, counters and condiment stations. Assisted with opening and closing duties, handle customer feedback or complaints calmly and professionally. Lastly collaborate with the kitchen and back of house team to ensure a smooth service every day.