Summary
Overview
Work History
Education
Skills
Timeline
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Libby Armstrong

Summary

I am an enthusiastic, friendly person who has a naturally caring nature and want to always help others. I am a mature team worker and find myself to be very adaptable to all situations. I have always been praised on my good communication skills and my ability to work well as a team as well as to take leadership as I have an active and dynamic approach to work and getting things done.

Overview

7
7
years of professional experience

Work History

Batista/ All Rounder

Blackwood Cafe & Espresso Bar
05.2024 - Current


  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Lead Barista

Drowsy Mother
02.2024 - Current
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Worked independently ; opening and closing alone and maintaining the shops and customers needs.

Events waitress

Platinum Recruitment
01.2018 - Current
  • Facilitated smooth running of events by accurately anticipating planning and staffing needs.
  • Guaranteed guests safety by maintaining safe food handling and sanitation standards across all tasks.
  • Delivered efficient service in events, serving large crowds e.g. weddings, football stadiums and many large catering events.
  • Maintained excellent customer satisfaction by providing service with a smile and proactively going the extra mile to sort requests.
  • Circulated the venue with drinks, food and appetisers, proactively approaching customers to ensure guests received full [Type] experience.
  • Proactively checked in on guests regularly, ensuring guest satisfaction was maintained.
  • Provided bar assistance when required to prepare drinks, including cocktails and coffees and process payments.

Healthcare Support Worker

Poole Hospital NHS Foundation Trust
04.2022 - 02.2024
  • Communicated complex medical information to patients, carers and relatives, effectively navigating barriers to understanding.
  • Provided clinical and clerical support through patient management systems to enable effective and efficient delivery of patient care.
  • provided hygiene care to patients, ensuring skin integrity and accurately observing, recording and reporting on changes to minimise damage.
  • Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
  • Used outstanding communication and interpersonal skills to build a positive relationship with clients for exceptional satisfactory ratings.

Community Care Worker

Enthuse Care
11.2020 - 12.2021
  • contributed to specialised care for people with dementia, re-enablement or people with continence difficulties.
  • administered oral and topical medication following instructions from medical personnel.
  • Maintained accurate records of of daily care activities using access workspace for care.
  • prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
  • Empowered clients to take ownership of physical health and well-being by collaborating on cooking and cleaning tasks.

Cafe Barista

Littledown Leisue centre
07.2018 - 03.2020
  • Established positive rapport with regular customers by facilitating personalised guest experience.
  • Preserved espresso machine equipment through regular cleaning , preventative maintenance and organising swift repairs.
  • Followed prescribed recipes and preparation techniques for a range of drinks, including espresso, latte and cappuccino.
  • trained new and junior staff members.
  • Maintained clean, tidy drinks preparation areas, minimising risk of accidents.
  • Resolved customer disputes with tact and professionalism.

Education

GCSEs- 2018 -

LeAF Studio
Bournemouth, ENG

A-Levels- 2020 -

LeAF Studio
Bournemouth, ENG

Skills

  • Accomplished communication skills, both written and verbal
  • People focused, dependable and responsible
  • An excellent team player
  • Driven to motivate others and always happy to offer my support
  • A knowledge of Office management software
  • Always complimented on having a positive outlook in difficult situations

Timeline

Batista/ All Rounder

Blackwood Cafe & Espresso Bar
05.2024 - Current

Lead Barista

Drowsy Mother
02.2024 - Current

Healthcare Support Worker

Poole Hospital NHS Foundation Trust
04.2022 - 02.2024

Community Care Worker

Enthuse Care
11.2020 - 12.2021

Cafe Barista

Littledown Leisue centre
07.2018 - 03.2020

Events waitress

Platinum Recruitment
01.2018 - Current

GCSEs- 2018 -

LeAF Studio

A-Levels- 2020 -

LeAF Studio

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Libby Armstrong