Libby Burns
Macgregor,Australia
Summary
Hard working mother of two primary school children, highly motivated, team orientated and keen ability to use initiative to solve problems. Desire to contribute to the community and school environment.
Overview
23
23
years of professional experience
Work History
Canteen Assistant
Food 4 Minds
03.2023 - 06.2024
- Provided quality and friendly customer service
- Fostered team-oriented atmosphere, collaborating closely with colleagues to ensure smooth operation of the canteen
- Excellent time management
- Provide a clean hygienic environment for the preparation
- Prepared ingredients and recipe components ahead of time
- Served food according to temperature, safety, and presentation guideline
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency
- Cleaned and sanitized surfaces, tools, and equipment
Domestic Engineer
Full-time Carer and Household Manager
01.2017 - Current
- Proven ability to learn quickly and adapt to new situations
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Demonstrated strong organisational and time management skills while managing multiple projects
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Administration & Customer Service Officer
Canberra Institute of Technology
03.2010 - 12.2017
- Supervise and direct staff members
- Provide excellent and friendly customer service
- Attend to complex enquiries from staff, students and general public
- Follow and understand policy and procedure to solve complex enquires
- Recruited and trained new members of guest service team
- Utilise and maintain CIT computer system and information databases
- Proficiently use Microsoft Word, Excel and Outlook
- Attend enquiries from staff, students and general public via email, over the phone and face to face
- Receipting EFTPOS, cash and cheque payments, process petty cash and prepare floats
- Balancing and preparing banking at the end of day enrolments
- Manage reception
- Prepare stationery costs and distributions report for finance
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Manager and Customer Service Specialist
Commonwealth Bank
11.2005 - 03.2010
- Supervise, review and direct the work of up to six customer service representatives
- Take personal responsibility for cash security, balances and audits
- Review, develop and implement local branch business tools, working procedures and policy
- Assist with staff recruitment and provide ongoing mentoring and in-house training
- Liaise with clients and assist with client management
- Prepare banking product applications and assist with service/contract negotiation
- Prepare reports and/or provide verbal briefs for senior management
- Personally conduct and coordinate banking services for specialised, sensitive or complex cases
Relief Retail Manager and Retail Consultant
Colorado Company
11.2001 - 11.2005
- Supervise and direct the work of up to three retail consultants
- Take personal responsibility for register balance and cash/sales audits
- Provide customer service and sales assistance
- Prepare annual budgets and sales reports
- Provide staff training on Colorado products and procedures
- Liaise with and action directions from management staff at Colorado head office
- Implement marketing materials and products
- Assist with staff recruitment
Education
Statement of Attainment - Food Safety Supervision Skill Set
NAQ Nutrition Training
01.2023
Circle of Security Course - Relationship Based Parenting Program
Cooper, Hoffman & Powell
01.2023
Rapid Transformational Hypnotherpy for Abundance - Mind Valley (Online)
Marissa Peer
01.2021
Conscious Parenting Course - Mind Valley (Online)
Dr Shefali
01.2020
Positive Parenting Solutions Course - Online
Amy McCready
01.2019
Certificate IV - Teaching and Assessment
CIT
01.2012
Skills
- Strong Interpersonal Skills
- Effective Time and Organisational Management
- Adaptable in Team Environments
- Proactive Work Ethic
- Exceptional Customer Support
- Team Leadership Excellence
- Administrative and Office Support
- Advanced Problem Solving
Affiliations
Working with Vulnerable People, 2023
Timeline
Canteen Assistant
Food 4 Minds
03.2023 - 06.2024
Domestic Engineer
Full-time Carer and Household Manager
01.2017 - Current
Administration & Customer Service Officer
Canberra Institute of Technology
03.2010 - 12.2017
Customer Manager and Customer Service Specialist
Commonwealth Bank
11.2005 - 03.2010
Relief Retail Manager and Retail Consultant
Colorado Company
11.2001 - 11.2005
Rapid Transformational Hypnotherpy for Abundance - Mind Valley (Online)
Marissa Peer
Conscious Parenting Course - Mind Valley (Online)
Dr Shefali
Positive Parenting Solutions Course - Online
Amy McCready
Certificate IV - Teaching and Assessment
CIT
Statement of Attainment - Food Safety Supervision Skill Set
NAQ Nutrition Training
Circle of Security Course - Relationship Based Parenting Program
Cooper, Hoffman & Powell
Similar Profiles
JUSTIN BONILLAJUSTIN BONILLA
Frozen Food Manager at Food 4 LessFrozen Food Manager at Food 4 Less
Samantha MoralesSamantha Morales
Produce 3rd at Food 4 Less SupermarketProduce 3rd at Food 4 Less Supermarket
Anthony ShepardAnthony Shepard
Grocery Clerk at Food 4 LessGrocery Clerk at Food 4 Less