Libby Embury
Summary
Attentive individual with drive to work in fast-paced environments. Engaging demeanor with great communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Assistant
BHP Nickel West Leinster
08.2023 - Current
- Service assistant to the LV Fitters
- Conduct safety checks and complete safety reports as required
- Report all incidents and assist with the investigation when required
- Conducting daily pre-start equipment checks
- Manual Handling of LV parts
- Inspecting the workplace to identify and correct hazards equipment/ human failures
- Proficient in SAP/ Fiori use
- MIP/ MOP board contribution and accountability for new escalations and ideas for the workshop
- Coordinating with vendors/ clients for various types of jobs, decommissioning of LV’s, send vehicles for auction, coordinating urgent parts, etc
- Ordering store stocked items through the warehouse
- Returning store stocked items to the warehouse as cost saving initiatives
- Purchase requisitions, purchase orders
- Urgent freight requests via plane or hotshots
- Up to date with LMS modules
- Dangerous/ Hazardous goods disposal
- Forklift work, tidying the yard, assisting techs with heavy parts, lifting trays from LV’s, disposing of tyres, etc
- Safety as number one priority always
- Assisting fitters where I can and are needed
- Tool time
- Adherence to 5S visual standards, doing weekly audits to track sustainability across the delegated zones
- Comms communication with underground crew
- Tyre quality checks, repairs and fittings
- Ordering of machinery, signage, tools, necessities for W/S.
Facility Services
ISS
03.2022 - 08.2023
- Worked in the Tavern and Cafe/Hutch
- In the Tavern, performed bar work, stocktake, refilling of bottle shop and behind the bar, bottle shop attendant, and customer service
- In the Cafe/Hutch, worked as a barista, provided customer service, restocked in the hutch convenience store and inside hutch, performed food prep, and maintained food safety and sanitation standards
- Handled and stored ingredients/food.
Sales Assistant
Hype DC
07.2021 - 12.2021
- Upselling products, shoe care, and accessories
- Store merchandising
- Promotional changes
- Store float/banking
- Stock moves/endless aisles (person ordering and delivery to customer home)
- Unloading stock/re-arranging stock in stock room
- Signing up Guests to the hype special rewards program
- Refunds and exchanges
- Worked with updated systems and software in store
- High presentation on shop floor as well as stock room.
Administration Role
Coffey
10.2020 - 05.2021
- Reception work
- Answering incoming calls and transferring (through Microsoft Teams)
- Invoicing
- Greeting clients
- Booking meetings and setting up rooms for clients/staff
- Booking company car bays and keeping track through register
- Creating PO's and issuing to colleagues
- Booking company vehicles for colleagues through the calendar
- Travel arrangements including flights, accommodation, vehicles through FCM
- Ordering and issuing PPE to staff
- Booking drug and alcohol tests
- Event management, including Easter, flu vaccines, team lead quarterly meetings, etc
- Organizing staff training
- Work requests through the building including access passes, maintenance, etc
- Professional presentation and demeanor always
- Light formatting skills
- General office duties
- Maintaining cleanliness around the office
- Intermediate proficiency in Microsoft Suite
- Organizing couriers around Perth metro + large freight
- Assisting teams with projects; eg, calling and organizing times for the WHS team to test for asbestos in WA schools, in conjunction with sticking to tight schedules
- High organizational skills
- COVID safe procedures including hand sanitizing stations throughout the office, updated register of guests/clients entering the office, restocking of required antibacterial products for use in hot spots, communication regarding current WA procedures, communication regarding other state happenings/procedures for those who are required to travel nationally/inter-state, G2G pass organization.
Business Service Administrator
Stantec (Mining Division)
03.2019 - 07.2020
- Reception/Administration
- Routing phone calls to appropriate colleagues around the globe
- Taking messages and passing them on in a professional manner
- Management of office supplies - stationary, etc
- Scanning/Photocopying/Printing/Binding of reports, documents
- Maintaining and updating registers
- Issue PPE to colleagues
- Organize staff training (eg, 4WD training, first aid courses, BHP/Rio Tinto inductions)
- Booking flights, accommodation, vehicle hire (Same as INX software)
- Booking Sat Phones, water meters field equipment for staff
- Booking drug and alcohol tests, specific medicals (eg, coal board, audiometry, etc) for colleagues
- Delegation and tracking of office comms equipment (eg, mobiles, air cards, SPOT trackers)
- Updating SPOT tracker profiles and assigning them to staff to track in the field (remote work up north and inland)
- Purchase order requests, expenditure requests
- Reconciliation of staff expenses
- Proficiency in PowerPoint, Word, Excel, Adobe Acrobat Pro, and Outlook
- Light formatting skills
- Data entry
- Archiving through grace for WA, VIC, NSW, SA, and QLD
- Creating meetings for colleagues when seeing clients
- Setting up different meeting rooms appropriately for clients
- Taking minutes during meetings effectively
- High knowledge of workplace health and safety as well as field OH&S
- Assisting the accounts team - Invoice payment
- Library management
- Inductions of new starts - Setting up their new space
- Organizing couriers/large freight (exceeding 1 tonne)
- Exceptional professional demeanor always
- Event management and organizing (Melbourne cup day, Developing professionals events).
Housekeeping Attendant
Sunwolf Lodge (Canada)
04.2018 - 10.2018
- Reception/Administration
- Phones
- Take bookings
- Accounts Receivable
- Order transport for guest
- Guest queries
- Housekeeping
- Knowledge of different chemicals and their uses
- Thoroughly cleaning cabins for up-coming guests
- Making sure the finer details are always noticed and maintained
- Laundry always finished (if able to) and kept in check
- Counting stock and making sure what is delivered from Canadian linen are in check with what is on the paperwork
- Cleaning outdoor washrooms thoroughly and making sure they are tidy for weddings/events
- Hygienic and conscious of cleaning properties
- Light landscaping duties around the property
- General maintenance (not housekeeping related) as well as painting cabins.
Guest Services Attendant
Sasquatch Mountain Resort (Canada)
11.2017 - 04.2018
- Answer phone and attend to reception
- Administration of all sales & training paperwork
- Guests information services
- Sell snowboarding/skiing lessons/lift tickets
- Consult with Guests regarding their skill set to purchase lessons specific to their needs
- Guest call-backs
- Work with systems that coordinate with snow school and their schedules
- Work diligently and efficiently under pressure
- Professional demeanor at all times
- Creating and maintaining a strong and positive relationship with frequenting Guests, as well as new ones
- Follow through with Guest requests.
Account Manager
Telstra Business Centre
05.2017 - 10.2017
- Account manage small businesses and their Telstra services
- Account reviews
- Liaise with customers regarding their business (how it functions, what they do, etc.)
- Work with a national client base that is Australia wide
- Solve complex cases and customer issues
- Re-contract customer services as well as issue new services
- Discuss alternative options to streamline the customer business
- Educate and inform the customers of the current direction in which Telstra is going; in terms of IT services, Devices, Structural.
Assistant Manager
Betts Kids
03.2015 - 12.2016
- Annual year stocktake
- Upselling products/shoe care
- Lay-by’s
- Store merchandising
- Promotional changes
- Store float/Banking
- KPI’s working to always exceed results
- Updating the focus board (Weekly/daily/individual figures + KPI’s)
- Rosters/Budgets
- Stock moves/Requested stock moves/Guest specials
- Unloading stock/re-arranging stock in stock room
- Handling complaints/Faults/Odds
- Working with children and adults of all ages
- Understanding and learning the technologies of each shoe
- Updating monthly results for my colleagues and letting them know what needs to be improved
- Signing up new customers
- Worked with updated systems and software in store
- High presentation on shop floor and stock room
- Fill in store manager for 2 months
- Maintaining a strong, positive relationship with customers.
Education
High School Diploma -
Belridge Secondary College
Perth10.2013
Skills
- Problem-Solving Aptitude
- Adaptability and Flexibility
- Safety Awareness
- Organizational skills
- Inventory management
- Vehicle Unloading and Loading
- Heavy Lifting
- Hand tool proficiency
- Customer service
- Equipment Operation
- Forklift Operation
- Administrative Support
Certification
High Risk Forklift License
White Card
Dangerous Goods Security Clearance
First Aid Level 1
Working at Heights & Confined Spaces
RSA
2 years FIFO mining
Timeline
Service Assistant
BHP Nickel West Leinster
08.2023 - Current
Facility Services
ISS
03.2022 - 08.2023
Sales Assistant
Hype DC
07.2021 - 12.2021
Administration Role
Coffey
10.2020 - 05.2021
Business Service Administrator
Stantec (Mining Division)
03.2019 - 07.2020
Housekeeping Attendant
Sunwolf Lodge (Canada)
04.2018 - 10.2018
Guest Services Attendant
Sasquatch Mountain Resort (Canada)
11.2017 - 04.2018
Account Manager
Telstra Business Centre
05.2017 - 10.2017
Assistant Manager
Betts Kids
03.2015 - 12.2016
High School Diploma -
Belridge Secondary College
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