Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Referee's
Timeline
Generic

Libby Fletcher

Biloela ,QLD

Summary

My name is Libby Fletcher, and I am currently completing year 12. I have a passion for horses, and I love competing in barrel racing events. My leadership roles as a mentor and School Captain have built a strong bond with my peers and our great community.

My passion for business led me to complete a school-based Certificate III in Business at DJ's Steel & Concrete. I believe I have a strong grasp of business principles and strategies, gained from hands-on training and projects. Skills include analytical thinking, problem-solving, and effective communication which have resulted in significant improvements in previous work settings.

I have demonstrated ability to adapt to new environments and learn quickly, yielding positive impacts on team productivity and efficiency. These skills have inspired me to further my passion for Business Administration, and I would be honored to be a part of the CS Energy team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Child Care Helper

Roth's
Biloela, QLD
05.2025 - Current
  • Read books to the children during quiet time periods.
  • How to deal with emotional stress.
  • Problem-solving.
  • Instructed children in eating and restroom habits.
  • Encouraged positive behaviors, including patience.
  • Maintained safe play environment.
  • Communicated with parents about their daily activities, behaviors, and upcoming events.
  • Maintained organised home and play areas.
  • Taught children how to complete basic tasks.

Business Trainee

DJ Steel and Concrete
Biloela, QLD
06.2023 - Current
  • Performed clerical duties such as filing, photocopying, faxing, scanning.
  • Drafted letters, memos, emails and other communications materials.
  • Provided administrative support such as scheduling appointments and preparing documents.
  • Maintained accurate records of all transactions and activities.
  • Supported senior managers by completing assigned tasks within specified timelines.
  • Monitored inventory levels and placed orders when necessary.
  • Created databases to store information about customers and vendors.
  • Ensured proper storage of confidential documents in accordance with policy guidelines.
  • Assisted in the planning, coordination and execution of special events.
  • Assisted in the development of marketing plans and promotional campaigns.
  • Tracked progress on projects using appropriate tools and software applications.
  • Handled incoming calls and inquiries related to company services and products.
  • Provided administrative support for management team.
  • Prepared financial reports and documents for internal use.
  • Assisted with payroll processing by verifying employee hours worked.
  • Compiled data from various sources into comprehensive reports.
  • Identified needs of customers promptly and efficiently.
  • Assessed company operations for compliance with safety standards.
  • Maintained positive working relationship with fellow staff and management.
  • Utilised document management system to organize company files, keeping up-to-date and easily accessible data.

Sales Associate

Birdie and Lace Boutique
Biloela, QLD
06.2022 - Current
  • Greet customers and provide exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Conducted inventories on a regular basis to track stock levels.
  • Assisted customers with product selection, ordering, and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Reviewed website content for accuracy and relevance to ensure user satisfaction.
  • Tested websites on multiple browsers and operating systems to ensure compatibility across devices.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Education

Biloela State High School
Biloela, QLD
11-2025

Skills

  • Customer service
  • Conflict resolution
  • Inventory management
  • Team collaboration
  • Process improvement
  • Creative teaching strategies
  • Effective communication
  • Cash handling
  • Sales strategies
  • Organisation skills
  • Business development planning
  • Team building
  • Time management
  • Product knowledge
  • Business correspondence
  • Data analysis
  • Computer program diversity
  • Data management
  • Goal setting
  • Team leadership
  • Business ethics
  • Reliability

Accomplishments

  • Business Cert 3 Traineeship encouragement award
  • 2020-2025 Biloela State High School Mentor
  • 2022-2023 Junior School captain
  • 2025 Senior School captain
  • Tamworth National Barrel Race qualifier/competitor
  • 2025 Junior Service finalist award
  • 2024 Interact president

Certification

  • P1 Manual license
  • Certificate III In Business
  • First Aid certificate

Referee's

  • Petrea Geroge - Birdie & Lace Boutique- 0427 012 474
  • Steffi Pitman- DJ's Steel & Concrete- 0428 383 816

Timeline

Child Care Helper

Roth's
05.2025 - Current

Business Trainee

DJ Steel and Concrete
06.2023 - Current

Sales Associate

Birdie and Lace Boutique
06.2022 - Current

Biloela State High School

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Libby Fletcher