Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
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LIBBY FOLET

LIBBY FOLET

Torquay,VIC

Summary

Experienced Retail Manager with over 30 years in the retail industry. Skilled at leading teams, improving customer interactions, and creating positive shopping atmospheres. Proven track record of resolving issues, driving revenue growth, and fostering customer loyalty.

Overview

16
16
years of professional experience

Work History

Cluster Manager

Country Road Group
08.2023 - Current
  • Achieved promotion to Cluster Manager in August 2023.
  • Led management of Country Road Torquay store since November 2020.
  • Transformed CR Torquay Pop Up into a sustainable permanent store.
  • Successfully launched many retail locations.
  • Recruited key leadership and crew members.
  • Conducted training sessions to enhance business operations.
  • Optimized placement of stock for improved store operations.
  • Conducted comprehensive training in visual merchandising.
  • Delivered comprehensive reports to stakeholders regarding performance improvements.
  • Collaborated with Cumberland Resort landlords to secure storage solutions for stock during setup.
  • Formulated a visual merchandising approach considering current market dynamics.
  • Presented analytical findings to senior management for informed decision-making.
  • Analyzed sales data to optimize performance trends.
  • Optimized inventory management with standardized daily operations.
  • Enhanced store functionality by refining operational processes.
  • Refined scheduling processes to match service levels with anticipated requirements.
  • Managed inventory processes and ensured accurate cash handling.
  • Provided training on resolving complex problems and challenges.
  • Executed inventory control measures to balance stock levels while supporting cost-saving initiatives.
  • Oversaw upkeep of store facilities.
  • Organized sales figures in comprehensive spreadsheet format.
  • Delivered hands-on customer service through need assessments and awareness of buyer inclinations.
  • Organized weekly meetings with retail teams focused on discussing targets related to sales and customer satisfaction.

Cluster Manager

Gazman Austin Group
04.2013 - 11.2020
  • Formulated resource allocations across various locations to ensure budgetary compliance.
  • Controlled spending in cluster to align with established budget.
  • Conducted analysis of sales data to optimize cluster performance.
  • Implemented regular evaluations for management and personnel.
  • Maintained cleanliness and organization in shop floor and stockroom areas for optimal worker efficiency.
  • Monitored assigned sales sections to detect service opportunities and administer display arrangements.
  • Boosted sales through strategic product displays.
  • Managed input of reports, expenses, receipts and sales documents in database.
  • Managed cash register efficiently, handling transactions and organization.
  • Engaged customers using their native tongue to strengthen relationships.
  • Approached challenges using innovative and analytical methods to expedite resolutions.
  • Maximized customer purchases with strategic product recommendations.
  • Provided customers with assistance and details on store products.
  • Executed strategic setup of displays to effectively highlight featured merchandise.
  • Sourced scarce merchandise from various locations.
  • Reorganized display areas to enhance visual appeal and maximize space utilization.
  • Enhanced product display through strategic stocking.
  • Ensured customer satisfaction by efficiently managing product returns.
  • Arranged merchandise to create appealing displays.
  • Arranged store merchandise to enhance visual appeal.
  • Assisted in achieving loss prevention targets by observing customer activity.
  • Provided detailed product information utilizing current sales and promotions knowledge.
  • Ensured accurate inventory control to sustain consistent stock levels.
  • Initiated strategies to manage budgets effectively.
  • Identified key product drivers for merchandise presentation to enhance sales.
  • Developed unique ways to drive sales through events, community activities and local marketing campaigns.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Orchestrated successful promotional strategies, boosting revenue 60%.
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Hired, supervised and coached 21 employees on sales strategies to optimize performance.
  • Implemented systems and procedures to increase sales.
  • Conducted individual meetings with sales team to pinpoint selling challenges and provided solutions.
  • Developed strong connections with store managers, business owners and distribution partner sales teams.
  • Collaborated with senior leaders to drive ongoing enhancements, meeting and surpassing team objectives.
  • Compiled performance insights for area managers based on detailed analysis.

Victoria Senior Manager

Queenspark Geelong
02.2009 - 03.2013
  • Contributed to high-end women's fashion market in South Africa.
  • Supervise comprehensive in-house retail management activities.
  • Designed and implemented strategic initiatives to enhance growth.
  • Managed staff allocation to optimize work processes.
  • Optimized budget allocations for core six-member group.
  • Provided assistance to multiple stores within the Victorian region.
  • Built robust database with 8000 entries.
  • Executed innovative sidewalk sales strategies successfully.
  • Elevated to Senior Victorian Manager as of September 2012.
  • Organized and processed new stock arrivals in the management database.
  • Facilitated resolution of conflicts through communication and strategic compromise.
  • Utilized Microsoft Word alongside various software tools to generate documents.
  • Streamlined operations through persistent effort and steadfast dedication.
  • Engaged in team-building exercises to strengthen collaboration.
  • Addressed and resolved concerns through handling an average of 20 calls each day.
  • Ensured accurate inventory tracking and database updates.
  • Maintained high standards of customer satisfaction through consistent process adherence.
  • Resolved issues related to product returns and availability effectively.
  • Ensured accuracy by addressing errors during document completion.
  • Consistently upheld punctuality by arriving ready to work immediately.
  • Adapted to various shift schedules including nights, weekends, and holidays.
  • Leveraged strategic thought processes to analyze challenges, evaluate alternatives and finalize decisions.
  • Led recruitment and training efforts for a team of six to ensure their career progression.

Education

High School Diploma -

Cato College MLC
Elsternwick

Small Business Management

NEIS Managing Agent
NSW Vocational Education & Training Accreditation

Graduate Diploma in Interior Design

Interior Design Institute
Online

Skills

  • P>Staff Management
  • P>Strategic planning
  • P>Policies and procedures
  • P>Point of Sale systems
  • P>Key Performance Indicators

Accomplishments

    Awarded Gazman 2014 National Store Manager of the Year

Personal Information

Title: Senior Retail Manager

Timeline

Cluster Manager

Country Road Group
08.2023 - Current

Cluster Manager

Gazman Austin Group
04.2013 - 11.2020

Victoria Senior Manager

Queenspark Geelong
02.2009 - 03.2013

High School Diploma -

Cato College MLC

Small Business Management

NEIS Managing Agent

Graduate Diploma in Interior Design

Interior Design Institute

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LIBBY FOLET