Libby Hartmann
Boronia,Australia
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Receptionist
CPAP VICTORIA
06.2022 - Current
- Reception duties, answer calls, meet and greet patients
- Schedule appointments
- Use Zoho/CRM cloud system to maintain confidential client information
- Conduct weekly stock orders
- Balance till at end of Day
- Administration duties
- Customer service and sales of CPAP product
- Online customer support using Gorgias software
- Provision of CPAP reports to sleep physicians
Administration/Receptionist
KERRIE NEIGHBOURHOOD HOUSE
07.2012 - 01.2017
- Manage Reception area and answer calls
- Provide customer service and assist with course enquiries
- Take course enrolments
- Data entry and maintenance of database for direct marketing programs
- Develop term programs for community participation, from conception to completion
- Source new courses and tutors
- Develop course budgets
- Marketing and promotion of term programs
- General Administration
Centre Manager (Contract)
GLEN PARK COMMUNITY CENTRE
01.2011 - 06.2012
- Report to the Committee of Management
- Manage financial and day to day operations of the business, including staff
- Develop Centre Strategies with Committee of Management
- Develop and execute business and marketing program for Centre
- Plan, develop and review Centre programs
- Administration duties
- Attend meetings as required
- Work with local community to provide relevant programs
Program Coordinator / Administration (Contract)
MOUNTAIN DISTRICT LEARNING CENTRE
12.2009 - 12.2010
- Reception duties, including answering phone and managing enquiries
- Customer Service
- Coordinate leisure and education programs for local community
- Publish and distribute advertising related to Centre programs
- Source new courses, develop working relationships with tutors and teachers
- Develop course budgets
- General Administration
Retail Manager - Pharmacy
HPS PHARMACIES
04.2002 - 10.2009
- Reporting to the Managing Director and Retail Manager
- Meet monthly sales Key Performance Indicators
- Staff supervision, including interviews and hiring and organize training
- Selecting and merchandising product ranges
- Administration- stock reports, ordering, payroll, answering telephone calls
- Analysis of performing and non-performing categories
- Cash handling, credit card and Eftpos transactions
Relationship Marketing/Special Events Coordinator
AMCAL CHEMISTS
02.1997 - 03.2002
- Amcal Loyalty Club Coordinator – Program Launch
- Develop Amcal Club concept and development
- Work with agencies on the development of pilot program
- Develop creative materials for launch
- Developed ongoing reporting functions and IT solutions for 400 pharmacies
- Co-ordinate national launch roll out to 400 pharmacies nationally
- Amcal Direct Mail Coordinator
- Plan, develop and manage all Amcal’s national direct mail promotional activity
- Coordinate monthly direct marketing campaigns annually, including POS material
- Write articles, edit promotional materials for monthly campaign magazines
- Develop time lines, budgets and creative content for direct mail promotions
Education
Diploma - Community Development
COONARA
01.2011
Bachelor of Arts - Professional Writing
DEAKIN UNIVERSITY
01.2006
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Office administration
- Calendar management
- Typing speed
- Service-oriented mindset
- Tech-Savvy
- Front desk operations
- Multitasking and prioritization
- Punctual and reliable
- Microsoft office
Certification
- 2018 | ROWVILLE NEIGHBOURHOOD HOUSE - Xero
- 2014 | ARRABRI COMMUNITY HOUSE - Advanced Excel
- 2014 | ARRABRI COMMUNITY HOUSE - Basic Bookkeeping
- 2013 | ARRABRI COMMUNITY HOUSE - Advanced MYOB with Payroll
- 2011 | ARRABRI COMMUNITY HOUSE - MYOB AccountRight
Affiliations
Golden Key International Honour Society
Timeline
Receptionist
CPAP VICTORIA
06.2022 - Current
Administration/Receptionist
KERRIE NEIGHBOURHOOD HOUSE
07.2012 - 01.2017
Centre Manager (Contract)
GLEN PARK COMMUNITY CENTRE
01.2011 - 06.2012
Program Coordinator / Administration (Contract)
MOUNTAIN DISTRICT LEARNING CENTRE
12.2009 - 12.2010
Retail Manager - Pharmacy
HPS PHARMACIES
04.2002 - 10.2009
Relationship Marketing/Special Events Coordinator
AMCAL CHEMISTS
02.1997 - 03.2002
Bachelor of Arts - Professional Writing
DEAKIN UNIVERSITY
Diploma - Community Development
COONARA
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