Libby-Jane Lawson
Cessnock,NSW
Summary
Compassionate healthcare professional with expertise in enhancing patient experiences through effective communication and efficient appointment scheduling. Skilled in Medicare submissions and maintaining hygiene and safety standards. Strong multitasking and time management abilities ensure positive customer interactions and support.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Receptionist
Rutherford Medical Centre
07.2024 - 11.2025
- Facilitated patient meet and greet, improving overall service experience.
- Scheduled appointments efficiently to maximize daily patient flow.
- Managed enquiries, providing accurate information and assistance to enhance patient support.
- Performed administrative tasks to support overall clinic operations.
- Executed Medicare submissions, ensuring timely reimbursements for clinic operations.
- Conducted data entry to maintain up-to-date patient records.
Support Worker
Maitland Community Care Service
02.2024 - 07.2024
- Assisted clients with daily living activities to promote independence and well-being.
- Delivered emotional support to clients, fostering resilience and equipping them with coping strategies.
- Collaborated with families and health professionals to ensure comprehensive support tailored to individual client needs.
- Communicated effectively with case management staff to coordinate care plans.
- Maintained strict infection control protocols to safeguard client health.
- Facilitated client transport for appointments and social outings to boost social engagement.
Support Worker
Home Care Assistance, Newcastle
08.2023 - 02.2024
- Facilitated daily living activities and personal care for clients.
- Assisted individuals with mobility and independence, promoting safety and enhancing quality of life.
- Provided emotional support and companionship to promote client well-being.
- Monitored client progress and communicated concerns to supervisors to facilitate timely interventions.
- Maintained detailed records of client interactions to ensure continuity of care.
- Participated in team meetings to address client needs and enhance service delivery.
Pathology Collector
Laverty Pathology, Hunter
04.2023 - 06.2023
- Collected and processed patient samples for laboratory analysis, ensuring adherence to safety protocols to protect patient and staff well-being.
- Maintained accurate records of patient information and specimen collection details to support timely and accurate laboratory results.
- Communicated procedures and instructions effectively to patients for clarity.
- Uphold clean, organized work environment to facilitate efficient sample processing and enhance workflow.
Pathology Collector
Douglass Hanly Moir, Hunter
07.2009 - 04.2023
- Greeted patients, providing clear instructions and addressing concerns to enhance patient experience.
- Coordinated procedure bookings and ensured accurate specimen collection and proper storage for reliable testing.
- Performed professional collection procedures while maintaining infection control standards.
- Operated laboratory equipment including centrifuges, pipettes, microscopes, and autoclaves.
- Managed weekly inventory ordering to maintain optimal supply levels for uninterrupted operations.
- Cleaned work areas at each shift's end, adhering to infection control regulations.
- Provided domiciliary services to support patient needs in their homes.
AIN Cert 111
Cessnock House NCCCA
01.1998 - 01.2006
- Provided holistic client care prioritizing patient needs and enhancing overall satisfaction.
- Addressed patient needs promptly in response to call lights, improving comfort and safety.
- Assisted residents with daily living activities and personal care tasks.
- Conducted client observations to monitor health status and report to RNs.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Delivered meals to patient rooms and provided feeding assistance.
- Facilitated clear communication among residents, families, and healthcare team to ensure coordinated care.
- Greeted visitors and ensured a welcoming environment.
Restaurant Owner/Operator
Port of Call Restaurant, Nelson Bay
01.2003 - 01.2005
- Managed daily restaurant operations, ensuring efficient service and high guest satisfaction.
- Oversaw staff and roster management to optimize labor efficiency and coverage.
- Coordinated operational functions to streamline workflow and improve service delivery.
- Supervised kitchen production to maintain quality and safety standards.
- Monitored inventory levels, maintaining supplier relationships for optimal stock availability.
- Developed staff schedules to align with operational needs and budget constraints.
- Processed payroll accurately and on time to ensure staff satisfaction.
- Ensured compliance with cash handling procedures and customer service standards.
Education
AIN CERT 111 -
Cessnock House NCCCA
Northumberland Networkt01-2006
YEAR 10 COMPLETION -
St Joseph's College
Lochinvar01-1992
Skills
- Appointment scheduling coordination
- Patient scheduling processes
- Telephone communication skills
- Administrative assistance
- Organizational skills
- Time management
- Punctuality
- Safety awareness
- Infection control practices
- Client transport coordination
- Staff scheduling and management
- Payroll administration
- Restaurant operations management
- Quick learner
- Adaptable problem solving
- Commitment to learning
- Emotional support provision
- Assistance with daily living activities
- Domiciliary services coordination
- Specimen handling and storage
- Stakeholder communication
- Inventory management
- Approachable demeanor
- Telephone communication skills
Certification
- Cert 3 in Pathology, 2005
- Cert 3 Assistant in Nursing, 2000
- NDIS Screen Pass
- Current First Aid Certificate
- Working With Children Check, WWC1713774E
- RSA
References
- Alison Williams, 0418 466 403, Area Manager, Laverty Pathology
- Marrette Cameron, 0488 905 042, Pathology Collector, Douglas Hanly Moir Pathology
Timeline
Receptionist
Rutherford Medical Centre
07.2024 - 11.2025
Support Worker
Maitland Community Care Service
02.2024 - 07.2024
Support Worker
Home Care Assistance, Newcastle
08.2023 - 02.2024
Pathology Collector
Laverty Pathology, Hunter
04.2023 - 06.2023
Pathology Collector
Douglass Hanly Moir, Hunter
07.2009 - 04.2023
Restaurant Owner/Operator
Port of Call Restaurant, Nelson Bay
01.2003 - 01.2005
AIN Cert 111
Cessnock House NCCCA
01.1998 - 01.2006
AIN CERT 111 -
Cessnock House NCCCA
YEAR 10 COMPLETION -
St Joseph's College