Libby Jones
Sydney,NSW
Summary
Professional in customer service with a track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained a welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
7
7
years of professional experience
Work History
Waitress/Bartender
Eaton Oak
02.2022 - 10.2024
- Kept composed and professional during busy shifts ensuring everyone was met with excellent customer service.
- Worked with the companies booking systems and dealt with complaints via email and phone call.
- Exhibited exceptional multitasking skills, balancing tending to both the bar, serving tables and dealing with any customer queries.
- Ensuring our workspace was kept to a high standard so customers had a pleasant experience while dining with us.
Customer Assistant
Waitrose & Partners
01.2020 - 01.2022
- Communicated effectively with customers addressing any inquiries they had regarding our stock and services.
- Processed returns on parcels efficiently to minimize customers waiting for a longer period of time.
- Maintained a positive attitude towards customers when tending to the checkout.
- Ensured the shelves were stocked correctly so customers had an effortless shop with us.
- Built strong relationships with both staff and customers, providing personal recommendations on some of our products.
Dog Handler
Hilltop Retreat
04.2018 - 01.2022
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and other areas to ensure the health and safety of the animals under our care.
- Worked well in high stress situations, while handling up to 30 dogs of various breeds ensuring they were all met with the same levels of care.
- Collaborated effectively with other members of staff, ensuring we were all working as a team.
- Managing time and workload efficiently while working in a fast-paced environment.
Education
A Level/SSCE - Business
Astrea Sixth Form
Saint Neots, England05-2021
A Level/SSCE - Criminology
Astrea Sixth Form
Saint Neots, England05-2021
A Level/SSCE - Health And Social Care
Astrea Sixth Form
Saint Neots, England05-2021
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Cash handling
- Memory retention
- Time management
- Supply restocking
- Food and beverage pairings
Timeline
Waitress/Bartender
Eaton Oak
02.2022 - 10.2024
Customer Assistant
Waitrose & Partners
01.2020 - 01.2022
Dog Handler
Hilltop Retreat
04.2018 - 01.2022
A Level/SSCE - Business
Astrea Sixth Form
A Level/SSCE - Criminology
Astrea Sixth Form
A Level/SSCE - Health And Social Care
Astrea Sixth Form
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