Libby Mortimer
Bondi,NSW
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
7
7
years of professional experience
Work History
Team Leader
RehabCare
06.2023 - 06.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Worked directly with service users with activities of choosing, personal care, dietary assistance, and transportation. I worked in a person-centred model of care.
Relief Care Worker
RehabCare
04.2021 - 06.2023
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanour.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Maintained detailed records of patient care, documenting progress and areas requiring further attention from healthcare professionals.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted patients with daily living activities, promoting independence and quality of life.
Head Waitress
The Helm Bar and Restaurant
06.2017 - 07.2021
- Supervised server staff and simultaneously served personal section of tables.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
- Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
- Completing relevant HACCP paperwork, cashing up the register at the end of each night
Education
Management Essentials – Managing People - Management
QQI
Online04.2024
Bachelor of Honours in Social Care Practice - Social Care
Atlantic Technological University Sligo
Sligo Ireland 06.2022
Skills
- Organisation skills
- Determination
- Communication skills
- Trustworthiness
- Time management
- Supportiveness
- High concentration levels
- Friendliness
- Teamwork and Collaboration
- Team motivation
- Documentation And Reporting
- Goal Setting
References
- Shane Keogh, Owner, The Helm Bar & Restaurant, +353 87 9672877
- Peter Duffy, Programme Officer, Big Brother Big Sister, +353 86 3835859
- Shannon Bowes, Social Care Team Leader, Cuan Chaitriona Nursing Home, +353 94 9021171 Ext 4
- Ann Lawrence, Person in Charge, Residential Manager, RehabCare Sligo Services, +353 87 7070520
- Anna Fursden, Assistant Manager, Trinity Support and Care Services Sligo, +353 87 29827500
- Fay Dolan, Supervisor, Elevate Day Service Sligo, +353 87 4662801
- Sarah Guihen, Person in Charge, Respite Services Manager, RehabCare, +353 87 2420867
Timeline
Team Leader
RehabCare
06.2023 - 06.2024
Relief Care Worker
RehabCare
04.2021 - 06.2023
Head Waitress
The Helm Bar and Restaurant
06.2017 - 07.2021
Management Essentials – Managing People - Management
QQI
Bachelor of Honours in Social Care Practice - Social Care
Atlantic Technological University Sligo
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