Libby Scott
Saint Lucia,QLD
Summary
Accomplished Project Manager with a proven track record at Freedom Furniture, excelling in project planning, scheduling, and execution. Leveraged strong communication and leadership skills to foster innovation and meet business objectives. Achieved significant improvements in customer experience and operational efficiency, demonstrating a results-driven approach and a commitment to excellence.
Overview
18
18
years of professional experience
Work History
Project Manager
Freedom Furniture
06.2022 - 10.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Developed and implemented strategic project plans to meet business objectives reporting directly to the General Manager of Retail.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Facilitated workshops to collect project requirements and user feedback.
Store Manager
Adairs Retail Group
05.2016 - 01.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Operations Manager, Customer Experience
Freedom Furniture
08.2013 - 05.2016
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
- Implemented data-driven strategies for continuous improvement in customer experience metrics.
- Led cross-functional teams to drive process improvements and achieve business objectives.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Business Owner
Mini Boutique
01.2006 - 04.2013
Education
Leadership Training The Leader As Coach
Proteus
Sydney, NSW01.2022
Leadership Training People & Culture
Proteus
Sydney, NSW10.2021
Sales Team Building
Retail U
Melbourne, VIC06.2019
Skills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
Timeline
Project Manager
Freedom Furniture
06.2022 - 10.2023
Store Manager
Adairs Retail Group
05.2016 - 01.2021
Operations Manager, Customer Experience
Freedom Furniture
08.2013 - 05.2016
Business Owner
Mini Boutique
01.2006 - 04.2013
Leadership Training The Leader As Coach
Proteus
Leadership Training People & Culture
Proteus
Sales Team Building
Retail U
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