Summary
Overview
Work History
Education
Skills
Timeline
Generic

Libby Seron

Brisbane

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Dedicated PA with excellent experience in industry. Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and efficient team player with effective communication and organization skills.

Overview

4
4
years of professional experience

Work History

Store Manager

Universal Store
05.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Assistant to the Director

Butler McDermott
01.2023 - 06.2023
  • Collaborated with the Director on strategic planning efforts, providing valuable input that contributed to the overall success of departmental goals.
  • Served as a liaison between various departments within the organization, promoting collaboration towards common goals.
  • Served as a resource for staff members by answering questions and addressing concerns, fostering a positive work environment where employees felt supported and empowered.
  • Contributed to the development of new departmental policies by participating in brainstorming sessions and providing insightful suggestions.
  • Assisted in the preparation of presentations and reports, contributing to the successful delivery of information to stakeholders.
  • Enhanced the efficiency of the Director''s daily operations by managing schedules, organizing meetings, and handling correspondence.
  • Maintained strict confidentiality when handling sensitive information pertaining to company operations or personnel matters.
  • Prepared essential documentation such as contracts, invoices, memos, or meeting agendas under tight deadlines without compromising accuracy or quality.
  • Provided exceptional administrative support to the Director during high-profile events and conferences, fostering a professional image for the organization.

Store Manager

Universal Store
11.2022 - 02.2023
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Answered questions about store policies and addressed customer concerns.
  • Optimized store displays and appearance via strategic merchandising.
  • Tracked daily cash handling, reconciled sales and prepared bank deposits.
  • Engaged directly with customers to offer assistance and resolve complaints.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Senior Conveyancer/Senior Business Development Manager

NXT Legal & Compliance
05.2022 - 10.2022
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Worked with existing customers to increase purchases of products and services.
  • Reached out to potential customers via telephone, email and in-person inquiries.
  • Negotiated, prepared and signed contracts with clients.
  • Performed research to uncover potential target areas, markets and industries.
  • Generated new business with marketing initiatives and strategic plans.
  • Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
  • Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generating enterprises.

Conveyancer/Growth Operations Manager

Keylaw
11.2020 - 04.2022
  • Researched and wrote contracts, agreements and proposals.
  • Presented project updates during executive meetings to maintain transparency around progress towards key objectives while addressing any concerns raised by leadership stakeholders.
  • Communicated with clients and collected information to research cases and prepare settlement offers.
  • Analyzed probable outcomes of cases using knowledge of legal precedents.
  • Explained available courses of action and possible repercussions of cases to clients.
  • Minimized risk exposure through careful advice on business operations and strategic plans.
  • Apprised clients of potential risks and costs associated with each course of action.

Education

Diploma - Leadership And Management

TAFE Queensland
Online
10.2023

Diploma - Legal Services

TAFE Queensland
Brisbane, QLD
03.2020

Skills

    Retail sector

  • Building Brand Awareness
  • Employee Motivation
  • Staff Management
  • Sales Expertise
  • Goals and Performance
  • Replenishment and Recovery
  • Manage Budgets
  • Team Leadership
  • Problem-solving

    • Legal sector

  • Board of Directors Support
  • Outstanding communication skills
  • Administrative Leadership
  • Data Evaluation
  • Creative thinking capacity
  • Customer Service Understanding
  • Commitment to quality and service
  • Business Operations Knowledge
  • Organization
  • Appointment Scheduling
  • Errands
  • Microsoft Office (advanced)
  • Advanced interpersonal skills

Timeline

Store Manager

Universal Store
05.2024 - Current

Assistant to the Director

Butler McDermott
01.2023 - 06.2023

Store Manager

Universal Store
11.2022 - 02.2023

Senior Conveyancer/Senior Business Development Manager

NXT Legal & Compliance
05.2022 - 10.2022

Conveyancer/Growth Operations Manager

Keylaw
11.2020 - 04.2022

Diploma - Leadership And Management

TAFE Queensland

Diploma - Legal Services

TAFE Queensland

Similar Profiles

CREATE PROFILE
Libby Seron