Libby Stoker
Kurri Kurri,NSW
Summary
Proven leader with extensive experience in operations management and financial analysis, notably at BP Kahibah. Excelled in enhancing customer satisfaction, streamlining processes for efficiency, and driving revenue growth. Skilled in staff training and development, showcasing a strong work ethic and dependability. Achieved significant improvements in profit levels and operational effectiveness through strategic planning and cross-functional collaboration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Owner/Operator
BP Kahibah
02.2019 - 04.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Completed all book-keeping for business including quarterly BAS.
Finance Manager
Darton Group
01.1997 - 01.2019
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Optimized cash flow with diligent monitoring of accounts receivable and payable.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Developed comprehensive financial reports for executive decision-making support.
- Collaborated with cross-functional teams for strategic business planning and growth initiatives.
Skills
- Operations Management
- Staff Recruitment, Training and Development
- Payroll Processing
- Accounts Processing
- Financial Analysis
- Strong Work Ethic
- Dependable and reliable
- Customer-Oriented
Timeline
Owner/Operator
BP Kahibah
02.2019 - 04.2024
Finance Manager
Darton Group
01.1997 - 01.2019
Similar Profiles
Matthew CraneMatthew Crane
Student Learning Support Officer (SLSO) at Kahibah Public SchoolStudent Learning Support Officer (SLSO) at Kahibah Public School
Suyash MishraSuyash Mishra
Area Manager at Jio-BP (Reliance BP Mobility Ltd.)Area Manager at Jio-BP (Reliance BP Mobility Ltd.)
Alok PandeyAlok Pandey
Manager Sales and Operations at Reliance BP Mobility Ltd. (Jio-Bp)Manager Sales and Operations at Reliance BP Mobility Ltd. (Jio-Bp)
Dylan HowellDylan Howell
Mental Health Support Worker at Challenge Community ServicesMental Health Support Worker at Challenge Community Services
Seth BrysonSeth Bryson
Delivery Driver / Restaurant Manager at Burger ChefDelivery Driver / Restaurant Manager at Burger Chef