Libby Wallace

Provided dedicated and compassionate care to a friend who experienced a workplace injury resulting in Post-Traumatic Stress Disorder (PTSD). Offered emotional support, companionship, and assistance with daily activities, fostering a safe and supportive environment for their healing process. Accompanied them to therapy sessions, assisted with medication management, and ensured their living space was conducive to recovery. Maintained detailed records of daily activities and communicated effectively with healthcare professionals and support networks.

Key Achievements:

• Fostered a trusting and supportive relationship, enabling the friend to feel secure and valued during their recovery journey.
• Actively engaged in crisis intervention, remaining calm and composed in challenging situations, ensuring the friend's safety and well-being.
• Collaborated effectively with healthcare providers, demonstrating strong communication skills and professionalism in coordinating the friend's care plan.

• As a key member of the Star Hotel, I have proudly been representing the 'Star's' friendly and professional service philosophy
• Key duties of this position included, but are not limited to the following:
• Clean all public areas and back of house areas
• Assist with regular equipment stocktaking
• Clean and maintain locker rooms, staff and public toilets
• Carry out allocated cleaning duties, achieving established 5-6 star standards of cleanliness & presentation to meet guests needs and exceed expectations in regard to all aspects of cleanliness in all areas of the hotel

• Ashmore Retreat is one of Australia's leading providers of innovative aged care facilities
• Duties included but not limited to:
• Commercial cleaning in all areas of retreat
• Maintaining the highest possible standards of cleanliness and hygiene across the residence with a strong focus on minimising health risks and maximising safety
• Entertaining and interacting with residence

• I was responsible for providing exceptional customer service while contributing to the smooth operation of the store
• My role involved a wide range of duties and responsibilities to ensure a positive shopping experience for our customers
• Here are some key aspects of my role: Customer Engagement:
• Greeted customers with a friendly demeanor, helping them feel welcome and valued
• Assisted shoppers in locating products and offered recommendations when necessary
• Addressed customer inquiries and resolved issues promptly and professionally
• Store Presentation:
• Maintained visual merchandising standards by organizing and restocking products on the sales floor
• Ensured that the store was clean, well-organized, and visually appealing for customers
• Cashier Duties:
• Operated cash registers and processed sales transactions accurately
• Handled cash, credit card, and electronic payment methods efficiently
• Balanced cash registers at the end of shifts, ensuring accuracy
• Stock Management:
• Received and unpacked inventory shipments, ensuring accurate record-keeping
• Restocked shelves and displays to maintain optimal product availability
• Monitored product levels and communicated restocking needs to management
• Loss Prevention:
• Assisted in maintaining store security by actively deterring theft and reporting any suspicious activities
• Followed loss prevention guidelines to safeguard company assets
• Team Collaboration:
• Worked cooperatively with colleagues and supervisors to achieve store goals
• Participated in team meetings and training sessions to enhance product knowledge and customer service skills
• Adaptability:
• Successfully handled a variety of tasks, including handling customer returns, exchanges, and handling customer requests
• Customer Feedback:
• Solicited and encouraged customer feedback to continuously improve the shopping experience
• Acted on customer feedback and addressed any issues to ensure customer satisfaction
• My role as a Retail Assistant at Target Australia provided me with valuable experience in all aspects of customer service, from engaging with customers and maintaining a visually appealing store to handling transactions and contributing to a positive team environment
• I am excited to bring this experience and my commitment to exceptional customer service to a new opportunity.