Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Work Availability
Timeline
Generic

Libby Mae Lowe

Ballarat,VIC

Summary

Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.g To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking a new career path and position. Extensive Management experience, specialise in training and mentoring staff.

Offering excellent communication and good judgment. Experienced Management with over 18 years of experience in customer service training, ensure budgets and stock levels are exceptional. Maximising all aspects of business and receiving awards and bonuses including Staff Member of the Year for Quiksilver Australia. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Social Media Manager

Ashes 2 Art
04.2020 - 12.2022
  • Increased customer engagement through social media.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Analyzed and reported social media and online marketing campaign results.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
  • Curated and segmented editorial content to increase engagement and channel growth.

Retail Sales Associate

Quiksilver
05.2018 - 03.2020
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Supported loss prevention goals by monitoring shopper behavior.

Operations Manager

Chubb Corp
05.2016 - 07.2018
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Investigated and resolved departmental non-conformances.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Operations Manager

Coalition Brands
08.2014 - 11.2016
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Provided exceptional customer service to customers, increasing loyalty by 39%.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Store Manager

Cotton On Group
07.2013 - 02.2015
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Developed new store location from ground up by hiring and training efficient team.

Store Manager

Quiksilver
07.2011 - 08.2014
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Developed new store location from ground up by hiring and training efficient team.

Salon Manager

Angels Evolution
09.2004 - 10.2010
  • Oversaw salon employee performance, facility cleanliness and sales.
  • Worked to continuously increase salon business through effective sales, service and operations policies.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.
  • Controlled inventory by tracking expenses, purchases and shelf stock.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Managed cash flow, business transactions, banking and accounting processes.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
  • Conferred with customers to assess requirements and recommend specific services.
  • Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.

Education

Associate of Arts - Events Management Associate Diploma

Swinburne University of Tech
Melbourne, VIC
02.2008

4 Year HairdressingApprenticeship - Hair Design

Headmasters
Melbourne, VIC
04.2002

Associate of Arts - Hospitality Administration And Management

University of Ballarat
Ballarat, VIC
10.1994

High School Diploma -

Loreto College
Ballarat, VIC
11.1992

Skills

  • Critical Thinking
  • Audience Analysis
  • Social Media Engagement
  • Media Kit Creation
  • Social Media Monitoring
  • Photo and Video Editing
  • Campaign Management
  • Audience Engagement
  • Excellent Multitasking
  • Social Media Integration
  • Social Media Performance Measurement
  • Team-Building Exercises
  • Business Management and Development
  • Employee Coaching and Motivation
  • Recruitment and Selection
  • POS Inventory System Operation
  • Financial Management and Reporting
  • Supervision and Management
  • Performance Tracking and Evaluations

Accomplishments

  • Earned the “Employee of the Year ” Award in 2013 for Most outstanding Manager in Australia and New Zealand. Exceeding all sales budgets and loss prevention results the lowest in Australia.
  • Mentoring staff and provide support with training to maximise all staff product knowledge, customer service, company culture and values.
  • Achieved all KPI’s and company benchmarks set in my first 12 months.

Certification

  • Retail Management and Training Certificate 4
  • Level 2 First Aid Certificate
  • Food handlers Certificate
  • Working with Children’s Check
  • Associate Diploma in Hospitality Management
  • Diploma in Events Management
  • Qualified Hairdresser
  • Current Victorian Drivers License
  • and vehicle

Additional Information

I am a very motivated, passionate and driven person who loves be successful in my work life and personal life. I am honest, trustworthy and respectful to all my colleagues and employees and have maintained strong relationships with both over many year.

I love mentoring staff and find it extremely satisfying seeing people exceed in their roles and career paths.

I am very family oriented and spend my free time creating art, gardening and reading true crime novels.

I really appreciate your time in regards to my resume and hope that we can discuss the position available at your earliest convenience.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Social Media Manager

Ashes 2 Art
04.2020 - 12.2022

Retail Sales Associate

Quiksilver
05.2018 - 03.2020

Operations Manager

Chubb Corp
05.2016 - 07.2018

Operations Manager

Coalition Brands
08.2014 - 11.2016

Store Manager

Cotton On Group
07.2013 - 02.2015

Store Manager

Quiksilver
07.2011 - 08.2014

Salon Manager

Angels Evolution
09.2004 - 10.2010

Associate of Arts - Events Management Associate Diploma

Swinburne University of Tech

4 Year HairdressingApprenticeship - Hair Design

Headmasters

Associate of Arts - Hospitality Administration And Management

University of Ballarat

High School Diploma -

Loreto College

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Libby Mae Lowe