Liberty Afua Kumatse
Bentleigh East,Australia
Summary
I discovered the passion for supporting people when helping a family member through mental health challenges. I have two years of experience in support and mentoring roles and over 5 years of retail experience. I am committed to helping people in need and making a positive impact in the community. My focused is on supporting vulnerable individuals, promoting fairness, and improving their quality of life. Bringing energy and passion to work, I’m dedicated to serving with empathy, building trust, and leading to positive change in the community.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant Level 1
Priceline Pharmacy
11.2023 - Current
- Dispensing prescriptions and medication orders
- Helping patients understand how to use their prescriptions
- Parking pharmaceutical orders
- Customer service/sales/ cash register
- Organise Click & Collect orders by phone and online
- Pricing/display /merchandising
- Stock control /inventory
- Shop security/ Maintenance
- Training mentoring new staff
- Building customer loyalty through sign-up Priceline Sister-club
Sales Personnel
Harvey Norman Beddings
01.2022 - 07.2022
- Proficient in POS operations and cash handling
- Expert in returns, exchanges, and refunds
- On floor Customer service work
- Visual merchandising, restocking, and promotions
- Effective resolution of customer complaints
Customer Service/Team member
Myer
11.2019 - 12.2021
- Inventory management and scan counts
- Item recoveries and theft reporting
- Online order fulfillment with back orders
- Building customer loyalty through MyerOne sign-up
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
Support Worker
OC Connections
02.2018 - 11.2019
- Assisted clients with daily support, personal care tasks preserving their dignity and promoting independence.
- Supporting various programs and activities
- Effective teamwork and meeting participation
- Administrative Work
- Workplace Health & Safety compliance
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
Education
Diploma - Community Services
Holmesglen Institute of TAFE
Moorabbin, VIC06-2024
Certificate IV - Disability Studies
Job Training Institute
Dandenong, VIC10-2018
Graduate Diploma - Hospitality
Ho Polytechnic
Ghana West Africa12-2004
Skills
- Excellent rapport building
- Teamwork
- Problem solving
- Punctual
- Empathy
- Sense of humour
- Active listening
- Strong communication both written and verbal
Certification
• Driver's licence
• First aid certificate and CPR
• WWCC
• NDIS Worker Orientation Module
• Police check
- Manual handling
Languages
English
Full Professional
Interests
- Reading
- Word Puzzles,
- World News
Timeline
Pharmacy Assistant Level 1
Priceline Pharmacy
11.2023 - Current
Sales Personnel
Harvey Norman Beddings
01.2022 - 07.2022
Customer Service/Team member
Myer
11.2019 - 12.2021
Support Worker
OC Connections
02.2018 - 11.2019
Diploma - Community Services
Holmesglen Institute of TAFE
Certificate IV - Disability Studies
Job Training Institute
Graduate Diploma - Hospitality
Ho Polytechnic
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