Liberty Armsby
St Kilda West,Australia
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
8
8
years of professional experience
Work History
FoH Bartender & Waiter
O'Connell's Hotel
08.2023 - Current
- Greeted and seated guests courteously and efficiently using various reservation systems.
- Managed and delivered a high level of service for both restaurant guests and functions.
- Produced beverages including beers, wines, cocktails, and coffee.
- Managed opening and closing of venue to highest standard both as part of a team and independently.
- Served high customer volumes during special events, nights, and weekends.
Gymnastics Coach
Fishermen's Bend Gymnastics Club
07.2018 - 12.2023
FoH Bartender & Waiter
The George Hotel
03.2022 - 07.2023
Team Member
Officeworks South Melbourne
11.2021 - 10.2022
- Provided expert advice to customers in a broad range of products and services.
- Greeted customers and offered assistant with selecting merchandise and completing sales.
- Unpacked new merchandise and shipments, priced and restocked sales floor.
- Communicated clearly with co-workers and management.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
Sales Associate
Junior Republic, Clothing & Homewares
11.2017 - 06.2019
- Recommended products for individual customer needs; sizing, styles, occasion.
- Worked to upsell additional products including accessories, gifting, and small homeware goods.
- Processed transactions using various retail POS (ClickPOS, Vend/Lightspeed).
- Unpacked and priced new stock to ensure a high level of presentation.
- Assisted in opening and closing of venue including till counts, cleaning, and stock replenishment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - Media and Communication
The University of Melbourne
Parkville, VIC06.2025
Loreto Mandeville Hall Toorak
Toorak, VIC01.2021
Skills
- Flexible working hours
- Thrives in fast-paced environments
- Goal oriented
- Experience with KPIs
- Team player attitude
- Strong multitasking
- Customer service
- Highly reliable
- Handling difficult customers
- Team training and development
Timeline
FoH Bartender & Waiter
O'Connell's Hotel
08.2023 - Current
FoH Bartender & Waiter
The George Hotel
03.2022 - 07.2023
Team Member
Officeworks South Melbourne
11.2021 - 10.2022
Gymnastics Coach
Fishermen's Bend Gymnastics Club
07.2018 - 12.2023
Sales Associate
Junior Republic, Clothing & Homewares
11.2017 - 06.2019
Loreto Mandeville Hall Toorak
Bachelor of Arts - Media and Communication
The University of Melbourne
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