Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

LIBERTY WILLIAMS

Buderim

Summary

My goal is to be the best Customer Service Agent I can be.

I would love to continue providing excellent customer service which is professional and efficient, also one that is comfortable and memorable for each customer.

Personal Attributes

I have a warm natural and friendly personality with a strong sense of responsibility. I can deliver the service our customer’s value in a unique way. I have a practical and mature approach to all situations and am able to work well in a team environment. I have great communication skills along with the ability to deliver service in a relaxed manner, vitality resourcefulness; enthusiasm and flexibility are just some of the attributes I have to offer. Naturally I have the ability to relate to all customers from a diverse range of cultures.

Overview

17
17
years of professional experience

Work History

Youth Mentor

Raise Foundation
2023.04 - Current
  • Assisted youth with homework assignments, sports and fitness, art and literacy.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Created workshops for youth to improve communication skills, teamwork and cooperation.
  • Planned and executed productive self-esteem building activities to promote personal growth and daily living skills.
  • Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.

OSHC / Early Childhood Educator

Expect A Star
2023.03 - Current
  • Cared for children ages 5 to 12 in nurturing and age-appropriate way.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Kept areas clean, organized and stocked, and sanitized surfaces and toys each day..
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Consulted with families to discuss activities and behaviors of each child.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
  • Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.

Women’s Self Defence Instructors Assistant

VLC Self Defence For Women Workshops
2021.05 - Current
  • Taught both core principles and fighting techniques to students of all levels.
  • Assisted with sparring and contact exercises to pair students of similar rank, size and age.
  • Instructed on proper breathing techniques, stances and forms.
  • Coached new students by breaking down techniques into simple moves.
  • Imparted key etiquette points, discipline and respect.
  • Helped students prevent injuries and rendered calm and professional aid in case of accidents.
  • Evaluated student performance to determine promotion in rank.
  • Provided lectures and demonstrations to parents, companies and other members of public to promote safety.
  • Met needs of different students by adapting teaching materials and methods.
  • Helped clients set and achieve health and wellness goals.
  • Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
  • Organized activities to promote learning and increase student enjoyment.
  • Helped students meet course goals by establishing clear objectives for lessons, units and projects.

Guest Service Agent

Oceania Aviation/ Virgin Australia - Bonza
2023.05 - 2024.05
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
  • Managed check-in and check-out procedures for guests.
  • Marshalling guests
  • Boarding guests

Cleaning

Self Employed
2022.03 - 2023.02
  • Bond Cleans
  • New Build Cleans
  • Air BNBs Cleans

OSHC Educator

Randstad
2020.03 - 2021.04
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Established strong relationships with parents through regular communication, fostering a supportive network for student success.
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
  • Monitored student progress and adjusted instruction to meet individual needs.
  • Collaborated with adults and children to provide safe and educational experience.
  • Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
  • Assessed student performance and provided feedback to facilitate student success.

OSHC Educator

Sienna Catholic Primary School
2015.01 - 2020.02
  • Cared for children ages 5 to 12 in nurturing and age-appropriate way.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Kept areas clean, organized and stocked, and sanitized surfaces and toys each day..
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Consulted with families to discuss activities and behaviors of each child.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
  • Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.

Model

Red Carpet Functions
2016.01 - 2018.01

Multicultural Fashion Shows

Careers Advisor

Why Learn
2015.01 - 2016.02
  • Developed career and education plans based on individual needs.
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
  • Assisted clients in building successful job search strategies.

Anti-Ageing Health & Beauty Distributor

World Class Anti-Ageing Solutions
Brisbane
2011.02 - 2014.12
  • Established and maintained relationships with key customers.
  • Developed and managed relationships with existing customers to ensure customer satisfaction.
  • Conducted regular training sessions for sales staff on products knowledge and selling techniques.
  • Maintained accurate records of customer orders, invoices, product availability, and delivery schedules.
  • Created and implemented strategies for increasing sales of products in the assigned region.
  • Organized promotional events such as trade shows, conferences, seminars to promote products.

Reservation Agent

East Coast Car Rentals
2009.01 - 2011.01
  • Customer Service
  • Filing
  • Switchboard
  • Sales/Insurance
  • Relocations
  • Drop & pick passengers up from airport
  • Cleaning

Education

Civil Construction

Inscope Training
Capalaba, QLD
2025-03

Civil Construction

Diggerman Training
Coolum, QLD
2025-07

Certificate - Hope And Healing For Residential Care

Peak Care Training
Brisbane, QLD
09.2024

Certificate - New Worker NDIS Induction Module

NDIS Quality And Safeguards Commission
Queensland
08.2024

Certificate - Supporting Safe And Enjoyable Meals

NDIS Quality And Safeguards Commission
Queensland
08.2024

Certificate - Responsible Service of Alcohol

Clear To Work
Brisbane, QLD
08.2024

Certificate - Supporting Effective Communication Module

NDIS Quality And Safeguards Commission
Queensland
08.2024

Certificate I - Shamanic Training Practitioner

Heart Hive
Gold Coast, QLD
08.2024

Graduate Certificate - Psychic Mediumship Development

Kasey Marilyn
Sunshine Coast, QLD
08.2024

Certificate I - Kinesiology Touch Practitioner

Mahogany Mount
Queensland
07.2024

Certificate - Do Food Safely

Department Of Health
Melbourne, VIC
12.2023

Certificate - Dangerous Goods By Air Course For Group BCD&E

DG & Safety Quality Training & Consulting
Queensland
05.2023

Provide First Aid In Education Care And Setting -

Sunshine Coast
Allens Training - Brisbane
04.2023

CHC50221 Diploma Of School Age Education And Care -

Traxion Training
Mount Gravatt, QLD
03.2023

Blue Card -

Queensland
2022

Certificate - Yoga -

Brisbane
2022

Certificate - Meditation -

Brisbane
2022

Certificate - Life Coaching -

Brisbane
2022

Certificate - Sound Healing Practitioner -

Brisbane
2022

Master Teacher Degree - Reiki Practitioner

Michelle Papik
Brisbane, QLD
2020

Second Degree - Reiki Practitioner

Michelle Papik
Brisbane, QLD
2020

First Degree - Reiki Practitioner

Michelle Papik
Brisbane, QLD
2020

Graduate Certificate - Lomi Lomi Massage Practitioner

Tina Featherheart - Hawaiian Heartworks
NSW
2020

Certificate in Travel & Tourism Core Skills -

NZ
2006

Certificate In Small Business -

NZ
1996

Diploma - Modelling & Grooming -

NZ
1994

Blue Belt - 2024 - Martial Arts/ Self Defence/ Personal Development

Brazilian Jiu Jitsu
Queensland

Certificate IV - Child Youth And Family Intervention

Look Now Training
Queensland

Youth Mentor Certificate - 2023

Raise Foundation
Sunshine Coast, QLD

Certificate III - Early Childhood Education - 2023

Sage Education
Brisbane, QLD

Skills

  • I am honest, reliable and hardworking I have excellent communication skills, work well under pressure, have good time management, excellent organisational skills and great customer service and service industry experience

Additional Information

I have six years experience working in Hospitality and Sales.

Timeline

Guest Service Agent

Oceania Aviation/ Virgin Australia - Bonza
2023.05 - 2024.05

Youth Mentor

Raise Foundation
2023.04 - Current

OSHC / Early Childhood Educator

Expect A Star
2023.03 - Current

Cleaning

Self Employed
2022.03 - 2023.02

Women’s Self Defence Instructors Assistant

VLC Self Defence For Women Workshops
2021.05 - Current

OSHC Educator

Randstad
2020.03 - 2021.04

Model

Red Carpet Functions
2016.01 - 2018.01

OSHC Educator

Sienna Catholic Primary School
2015.01 - 2020.02

Careers Advisor

Why Learn
2015.01 - 2016.02

Anti-Ageing Health & Beauty Distributor

World Class Anti-Ageing Solutions
2011.02 - 2014.12

Reservation Agent

East Coast Car Rentals
2009.01 - 2011.01

Civil Construction

Inscope Training

Civil Construction

Diggerman Training

Certificate - Hope And Healing For Residential Care

Peak Care Training

Certificate - New Worker NDIS Induction Module

NDIS Quality And Safeguards Commission

Certificate - Supporting Safe And Enjoyable Meals

NDIS Quality And Safeguards Commission

Certificate - Responsible Service of Alcohol

Clear To Work

Certificate - Supporting Effective Communication Module

NDIS Quality And Safeguards Commission

Certificate I - Shamanic Training Practitioner

Heart Hive

Graduate Certificate - Psychic Mediumship Development

Kasey Marilyn

Certificate I - Kinesiology Touch Practitioner

Mahogany Mount

Certificate - Do Food Safely

Department Of Health

Certificate - Dangerous Goods By Air Course For Group BCD&E

DG & Safety Quality Training & Consulting

Provide First Aid In Education Care And Setting -

Sunshine Coast

CHC50221 Diploma Of School Age Education And Care -

Traxion Training

Blue Card -

Queensland

Certificate - Yoga -

Brisbane

Certificate - Meditation -

Brisbane

Certificate - Life Coaching -

Brisbane

Certificate - Sound Healing Practitioner -

Brisbane

Master Teacher Degree - Reiki Practitioner

Michelle Papik

Second Degree - Reiki Practitioner

Michelle Papik

First Degree - Reiki Practitioner

Michelle Papik

Graduate Certificate - Lomi Lomi Massage Practitioner

Tina Featherheart - Hawaiian Heartworks

Certificate in Travel & Tourism Core Skills -

NZ

Certificate In Small Business -

NZ

Diploma - Modelling & Grooming -

NZ

Blue Belt - 2024 - Martial Arts/ Self Defence/ Personal Development

Brazilian Jiu Jitsu

Certificate IV - Child Youth And Family Intervention

Look Now Training

Youth Mentor Certificate - 2023

Raise Foundation

Certificate III - Early Childhood Education - 2023

Sage Education
LIBERTY WILLIAMS