Summary
Overview
Work History
Education
Skills
PERSONAL SUMMARY
Timeline
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LIBU JOHN

LIBU JOHN

Alice Springs,NT

Summary

Dynamic and detail-oriented professional with over a decade of diverse experience in accounts, customer service, warehouse operations, office administration, and inventory control. Expertise in managing comprehensive financial processes, including accounts payable and receivable, reconciliation, and bookkeeping, complemented by advanced proficiency in Tally ERP, SAP, QuickBooks Online, and Microsoft Office Suite. Skilled in streamlining administrative workflows and optimizing inventory systems while consistently delivering exceptional customer support in fast-paced environments. Committed to driving operational efficiency and enhancing client satisfaction through innovative solutions and a proactive approach.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Reddy Express - Viva Energy Retail Pty Ltd
11.2024 - Current
  • Provided excellent customer service by helping with fuel purchases and convenience items, boosting satisfaction and loyalty.
  • Managed the cash register efficiently, ensuring accurate transaction processing and till balancing.
  • Leveraged extensive product knowledge to promote services and drive customer engagement.
  • Maintained a clean and safe environment, ensuring compliance with safety standards through regular checks.
  • Resolved customer inquiries and complaints swiftly, fostering a positive customer experience.
  • Monitored inventory to ensure optimal product availability and effective stock management.
  • Ensured the functionality of fuel pumps and adhered to safety protocols through team collaboration.
  • Provided prompt and courteous service, contributing to repeat business and overall station success.

Accounts Administrator

Spring View Healthcare LTD
01.2021 - 04.2024
  • Streamlined financial operations by efficiently managing invoicing and daily accounting entries in QuickBooks Online.
  • Optimized cash flow through proactive handling of accounts receivable and timely follow-up on overdue invoices.
  • Ensured accurate and timely expense management by processing accounts payable and supplier payments via BACS.
  • Maintained financial accuracy and integrity through thorough bank reconciliations.
  • Achieved balanced accounts by executing meticulous debtors and creditors reconciliations.
  • Enhanced operational efficiency by collaborating with an accounting bureau for payroll processing of over 60 employees.

Accounts and Warehouse Executive

Three Zone General Trading LLC
12.2016 - 09.2020
  • Execute meticulous maintenance of accounting journals, ledgers, and financial records to ensure accurate tracking of business transactions.
  • Record daily sales transactions and expertly reconcile deposits to ensure seamless banking operations.
  • Review monthly accruals, enhancing financial accuracy for utilities and other expenses.
  • Support efficient month-end and year-end close processes for timely financial reporting.
  • Prepare, complete, and submit VAT returns punctually, ensuring compliance with filing deadlines.
  • Assist in the preparation of Balance Sheets and perform monthly account reconciliations to uphold financial integrity.
  • Prepare comprehensive bank reconciliations along with Sundry Creditors and Debtors reconciliations for clear fiscal oversight.
  • Develop and monitor monthly cash flow projections, optimizing financial strategy.
  • Manage financial records to ensure policy and regulatory compliance through accurate documentation.
  • Oversee general office and warehouse administration to enhance operational efficiency.

Accounts and Inventory Control Executive

Seven Gates General Trading LLC
11.2013 - 09.2016
  • Proficiently post journals for Purchases, Sales, Bank Charges, and Depreciations while managing seamless bank transfers and wire payments.
  • Ensure timely processing of all Accounts Payable for local and international suppliers.
  • Accurately calculate Salaries and prepare monthly WPS for efficient transfer.
  • Diligently check and verify shipping records, addressing concerns related to inventory control and discrepancies in shipping.
  • Monitor and reconcile Daily Cash, Petty Cash, and Bank Balances to maintain financial integrity.
  • Prepare bank reconciliation statements on a weekly and monthly basis to ensure accurate financial reporting.
  • Verify supplier invoices against purchase orders, updating new items on the company's e-commerce website.
  • Confirm that company revenues are accurately recorded, escalating discrepancies to management for prompt resolution.
  • Oversee office administration and supervise the logistics and warehousing teams across all branches to enhance operational efficiency.

Senior Process Executive

Infosys Limited
06.2010 - 01.2013
  • Optimized Accounts Payable by accurately reviewing and processing payment requests promptly.
  • Provided exceptional support by responding to inquiries in AP and AR inbox promptly, enhancing communication and service quality.
  • Ensured accuracy through meticulous matching of invoices and preparation of accounts payable checks, facilitating seamless net transfers.
  • Reconciled payments, monitored accounts, resolved discrepancies, and maintained accurate financial records.
  • Maintained organized vendor files, addressing vendor inquiries effectively and supplying essential information.
  • Compiled critical financial documentation to support vendor relationships and ensure transparency.
  • Oversaw Material Planning and Order Management for North America, aligning supplier orders with customer demand to optimize fulfillment.

Education

AAT Foundation Certificate - Accounting

The Association of Accounting Technicians
01-2026

Master of Commerce - IN

Vinayaka Mission University
01.2013

Post Graduate Diploma in Computer Applications -

ET & T Corporation
IN
01.2003

Skills

  • Financial transaction processing
  • Financial ledger management
  • Office administration
  • Customer engagement
  • Effective listening
  • Operational efficiency management
  • Inventory management
  • Detail-oriented data management
  • Invoice management
  • Comprehensive reconciliation management
  • Windows 11, Mac OS X
  • QuickBooks Online, Sage, Tally
  • Experienced in Word, Excel, PowerPoint, Teams, and Outlook
  • Experience with SAP FICO and JD Edwards

PERSONAL SUMMARY

  • Nationality: Indian
  • Date of birth: 31/05/1980
  • Visa status: 186 PR
  • Marital status: Married
  • Driving license: Australia, UK, India

Timeline

Customer Service Representative

Reddy Express - Viva Energy Retail Pty Ltd
11.2024 - Current

Accounts Administrator

Spring View Healthcare LTD
01.2021 - 04.2024

Accounts and Warehouse Executive

Three Zone General Trading LLC
12.2016 - 09.2020

Accounts and Inventory Control Executive

Seven Gates General Trading LLC
11.2013 - 09.2016

Senior Process Executive

Infosys Limited
06.2010 - 01.2013

AAT Foundation Certificate - Accounting

The Association of Accounting Technicians

Master of Commerce - IN

Vinayaka Mission University

Post Graduate Diploma in Computer Applications -

ET & T Corporation

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LIBU JOHN