Lice Kurisaru Ratu
Darwin,Australia
Summary
Hardworking professional known for a strong work ethic and a friendly attitude, with several years of experience. A customer-oriented team member dedicated to ensuring quality. Experience includes receiving, checking, and recording products, as well as keeping storage areas clean.
Meticulous Clerk with skills in administration, organization, and customer service. Improves operations through precise recordkeeping and quick problem-solving. Excellent at managing time in busy settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cleaner & Laundry Service Atteadant
Orana Gardens Aged Care Services
Dubbo
10.2024 - Current
- Upholds cleanliness standards in indoor and outdoor spaces, including corporate offices. Tasks involve sweeping, vacuuming, mopping, cleaning, and other details that support a pristine environment.
- Manage laundry tasks for residents, handling collection, washing, drying, folding, and organizing, and returning laundered items to their designated areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Replaced air filters on heating and ventilation systems.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Collected trash from floors within hallways, bathrooms and work areas.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
Disability Support Worker
National Disability and Aged Care Services (NDACS)
Sydney, NSW
07.2024 - 10.2024
- Provided individualized assistance to clients with disabilities, including physical, mental and emotional needs
- Built positive relationships with clients and families
- Provided daily direct support and direct care to clients with disabilities or disadvantages
- Assisted clients in developing independent living skills such as personal hygiene, budgeting, meal preparation and job-seeking
- Maintained accurate records of client progress using appropriate documentation methods
- Transported clients to facilitate access to employment, health care, and community life
- Monitored health status of clients by observing changes in behavior or physical condition
Disability Support Worker
Private Residence
Gold Coast, Queensland
04.2023 - 05.2024
- Provided individualized assistance to clients with disabilities, including physical, mental and emotional needs
- Built positive relationships with clients and families
- Provided daily direct support and direct care to clients with disabilities or disadvantages
- Assisted clients in developing independent living skills such as personal hygiene, budgeting, meal preparation and job-seeking
- Maintained accurate records of client progress using appropriate documentation methods
Assistant Court Officer
Judicial Department of Fiji
Nadi/Sigatoka, Western
03.2018 - 04.2023
- Contributed to an efficient trial process by managing exhibits presented in courtrooms during hearings or trials
- Reduced instances of courtroom disruptions by implementing and enforcing strict decorum policies
- Facilitated a positive work environment for Court staff, fostering teamwork and collaboration to ensure seamless Court operations
- Provided professional assistance to the public and legal clientele
- Attended Court hearing and chamber matters for interpretation and clerical duties
- Assisted judicial officers in all aspects relating to court cases whenever required
- Entered cases in their respective registers
- Issued of NOAH committal warrant, production order, filling of writ of summons and all other relevant documents in civil cases
- Prepared monthly returns
- Delivered subpoenas and summones timely attendance at hearings, expediting the judicial process
- Actively monitored surveillance cameras located throughout courthouse premises
- Assisted in maintaining order within the courtroom by providing guidance to jurors, witnesses, defendants and spectators
- Prepared detailed reports on activities conducted during each shift worked
- Provided assistance to attorneys in preparing cases for trial through research and document analysis
- Exhibited sound judgment when dealing with difficult situations that may arise in the courtroom
Spa Coordinator
Outrigger Fiji Resort & Spa
Coral Coast, Western
04.2017 - 08.2017
- Managed front desk operations, ensuring efficient check-in/ check-out processes for all clients
- Trained new hires on company policies, procedures and best practices, contributing to a well-prepared team of professionals
- Collaborated with spa therapists to ensure seamless delivery of treatment, resulting in positive client feedback
- Monitored access of guests and escorted to treatment areas
- Resolved client concerns in a timely manner, fostering trust and loyalty among clientele
- Maintained cleanliness standards throughout the facility to ensure a safe environment for customers
- Collaborated with other departments in order to provide guests with complete satisfaction
- Ensured compliance with all local health regulations by conducting regular inspections
- Organized and maintained client records, including contact information and appointment schedules
- Performed administrative tasks such as bookkeeping, answering phones, ordering supplies
- Established strong relationships with vendors to obtain best deals on supplies needed for day-to-day operations
Front Desk Receptionist
Shangri-la Fijian Resort & Spa
Coral Coast, Western
07.2015 - 04.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Maintained organised and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated and confirmed appointments and meetings
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
- Provided a high level of customer service to all clients
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Processed payments received from customers via cash or credit card transactions accurately and efficiently
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Performed data entry and administrative duties such as filing, scanning documents, updating databases
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed
- Monitored front desk traffic to support customer satisfaction
- Established and maintained good communications with personnel and clientele
Education
Diploma in Leadership and Management -
Australian Ideal College
Sydney, NSW01.2025
High School Diploma -
Fiji National University
Suva, Fiji06.2015
Bachelor of Arts - History, Economics, Travel & Tourism
Bangalore University
Bangalore, India11.2010
Skills
- Daily living assistance
- Housekeeping and meal preparation
- Personal Care
- Independent Living Support
- Relationship Building
- Disability Awareness
- Computer Skills
- Management Skills
- Active Listener
- Impartiality
- Fast Learner
- Critical Thinking
- Persuasion
- Negotiation
- Service Orientation
- Customer Friendly
- Customer Satisfaction
- Coordination Skills
- Guest & Customer Relations
- Excellent verbal communication
- Housekeeping
- Furniture rearrangement
- Floor waxing
- Laundry
- Chemical handling
- Window washing proficiency
- Floor maintenance
- Interior window washing
- Multitasking and organization
- Customer service
- Polishing surfaces
Certification
- First Aid and CPR
- NDIS New Workers' Induction Module
- Safe and Enjoyable Meals
- Effective Communication Module
- Basics of Infection Prevention and Control Module
- Current Working with Children Check
- Current Police Check
- NDIS Worker Screening Check
References
- Alice Wen, Coordinating Manager, National Disability & Aged Care Services, (040) 325-4150, alice@ndacs.com.au
- Sereana Kacilala, Manager, Private Residence, Gold Coast, (040) 862-8938, davetasharon@gmail.com
Hobbies and Interests
- Reading
- Cooking
- Baking
- Gardening
- Socializing
- Fishing
- Swimming
- Listening to Gospel Music
- Surfing the Internet
Languages
English, Fluent
Personal Information
- Nationality: Fijian
- Marital Status: Single
Timeline
Cleaner & Laundry Service Atteadant
Orana Gardens Aged Care Services
10.2024 - Current
Disability Support Worker
National Disability and Aged Care Services (NDACS)
07.2024 - 10.2024
Disability Support Worker
Private Residence
04.2023 - 05.2024
Assistant Court Officer
Judicial Department of Fiji
03.2018 - 04.2023
Spa Coordinator
Outrigger Fiji Resort & Spa
04.2017 - 08.2017
Front Desk Receptionist
Shangri-la Fijian Resort & Spa
07.2015 - 04.2016
- First Aid and CPR
- NDIS New Workers' Induction Module
- Safe and Enjoyable Meals
- Effective Communication Module
- Basics of Infection Prevention and Control Module
- Current Working with Children Check
- Current Police Check
- NDIS Worker Screening Check
Diploma in Leadership and Management -
Australian Ideal College
High School Diploma -
Fiji National University
Bachelor of Arts - History, Economics, Travel & Tourism
Bangalore University
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