LINDA DUONG
Chipping Norton
Summary
With years of hands-on experience working closely with customers on a daily basis, I am passionate about understanding their needs and sharing knowledge through meaningful interactions. I excel at balancing service excellence with individual customer expectations, creating memorable experiences while resolving issues with empathy, patience, and thoughtful consideration. Fluently in both English and Vietnamese.
Overview
10
10
years of professional experience
Work History
Client advisor
SALVATORE FERRAGAMO
10.2022 - Current
- Represent and promote awareness for the brand historical and heritage through storytelling and active sharing
- Encourage clients to discover a wide range of our collections, creating an atmosphere of passion and through stories
- Build a long-lasting relationship with each client, beginning with the quality of their welcome, the gestures and rituals of the selling ceremony and the provision of the highest level of service
- Provide trusted advising of fashion and style by knowledge and experience
CHRISTMAS CASUAL SALES ASSOCIATE
HERMÈS
11.2020 - 02.2021
- Worked with customers to understand needs whilst maintaining professionalism and delivering exceptional client service
- Support other Sales Associates as a team player and embody the value of the Hermès house
- Manage transactions with customers using cash registers (Scan goods and ensure pricing is accurate, Collect payments, Issue receipts, exchange or refunds)
- Accurately packing and gift wrapping items following Hermès guideline
- Focused on being punctual, hardworking and reliable.
BEAUTY ADVISOR
LA PRAIRIE, HEINEMANN TAX AND DUTY FREE
07.2017 - 07.2020
- Strong communication and interpersonal skills are my strength for everyday working in a fast and special environment like International Airport
- Using excellent products knowledge to serve the best for loyalty customers also recruit new and potential customers to the brand
- Consistently achieve planned sales goals with strong sales skills and ability to sell products with fast thinking and attention to details
- Upholding luxury brand image by professionalism and experience
- Skincare expert but also overall knowledgeable about make up and fragrances
- Provided Art of Perfection by trying on products, doing facial, makeover and giving samples
- Maintenance of stock levels and visual merchandising
ASSISTANT STORE MANAGER
THE FACE SHOP
12.2015 - 05.2017
- Provided customers with an enhanced experience: #1 Personal Sales in 2016 - reaching 130% average, the highest record is 191% in December 2016
- In charge of ensuring the stores are meeting its goals and managed the flow of traffic in the store: Bring The Face Shop - Westfield Burwood reaching more than 140% Sales Target in November-December 2016 and keep The Face Shop - The Galeries at #1, leading all other stores for 4 consecutive months
- Created and provided daily reports to upper management: Daily Report, Staff performance record, Stock take...
- Ensured that the staffs are assisting all customer's in an accurate, efficient manner while providing extraordinary service: coaching and training 2 to 3 new staffs every month.
ADMINISTRATOR / RECEPTIONIST
MATILDA NEWS PTY LTD
01.2015 - 11.2015
- Skilfully manage wide-range of office and sales support tasks, including accounts payable / accounts receivable and payroll processing
- Leverage strong multitasking skills to manage customer service, data entry, invoicing and inventory control
- Proven track record of accurately maintaining detailed records, generating reports, coordinating meetings, and multitasking within fast-paced atmospheres
Education
Certificate IV - Business Administration
TAFE NSW BANKSTOWN COLLEGE
01.2014
Certificate IV - Territory Preparation Course
TAFE NSW BANKSTOWN COLLEGE
01.2014
Certificate III - Aged Care
TAFE NSW ULTIMO COLLEGE
01.2013
Skills
- Excellent customer service
- Outstanding verbal and written communication
- Methodical multitasking
- Complaint resolution
- Computer literacy
- CRM proficients
- Strategic sales knowledge
References
References available upon request
Timeline
Client advisor
SALVATORE FERRAGAMO
10.2022 - Current
CHRISTMAS CASUAL SALES ASSOCIATE
HERMÈS
11.2020 - 02.2021
BEAUTY ADVISOR
LA PRAIRIE, HEINEMANN TAX AND DUTY FREE
07.2017 - 07.2020
ASSISTANT STORE MANAGER
THE FACE SHOP
12.2015 - 05.2017
ADMINISTRATOR / RECEPTIONIST
MATILDA NEWS PTY LTD
01.2015 - 11.2015
Certificate IV - Territory Preparation Course
TAFE NSW BANKSTOWN COLLEGE
Certificate III - Aged Care
TAFE NSW ULTIMO COLLEGE
Certificate IV - Business Administration
TAFE NSW BANKSTOWN COLLEGE
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