Lidia Hill
Ulladulla,NSW
Summary
Organised and dedicated professional with proven track record of providing exceptional client/customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills, self-motivated work ethic to perform effectively in independent or team environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Lived Experience Peer Worker
Grand Pacific Health
03.2023 - Current
- Developed strong rapport with clients by maintaining open communication channels and demonstrating genuine empathy
- Improved client well-being by sharing personal experiences, coping strategies, and resources in a relatable manner
- Enhanced group dynamics by facilitating peer support meetings, fostering safe and supportive environment.
- Collaborated with multidisciplinary teams advocating for participants
- Provided crisis intervention support, helping clients navigate through challenging situations
- Participated in ongoing training opportunities to stay current on best practices in mental health support services
- Conducted regular follow-up calls to check on clients'' progress, offering additional assistance when necessary
- Maintained accurate records of client interactions, ensuring confidentiality and adherence to agency policies
- Promoted self-advocacy among clients for expressing their needs
- Contributed to program evaluations by gathering feedback from clients on their experiences
- Facilitated community integration for clients by connecting them with local resources relevant to their interests and needs
- Built trusting relationships with family members of participants, offering guidance on how to best support their loved ones during the recovery process
- Boosted client participation in recreational activities by organising outings that catered to diverse interests and abilities
- Strengthened staff knowledge of peer support principles by providing advice and serving as a role model for colleagues
- Adhering to ethical guidelines, maintaining professional boundaries, and continuously seeking opportunities for personal growth
- Provided ongoing support to assist participants with activities of daily living
- Built relationships based upon trust and honesty by using active listening and dynamic communication skills
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others
- Transported individuals to medical appointments and support meetings whenever needed
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information
- Displayed sensitivity to cultural and linguistic needs of participants
- Provided a safe and supportive environment for participants
- Collaborated with support workers to coordinate comprehensive care for participants
- Provided resources on mental health topics to participants
Park Manager
Self Employed - Seechange Management
07.2019 - Current
- Enhanced park visitor satisfaction by implementing new programs and events tailored to diverse interests
- Reduced maintenance costs through efficient scheduling, resource allocation, and preventative measures
- Increased park revenue by developing and promoting attractive packages for group bookings and events.
- Boosted overall safety by conducting regular risk assessments, staff trainings, and emergency drills
- Established strong community partnerships to foster collaboration on local issues
- Managed budgets effectively, ensuring optimal allocation of funds towards essential park operations
- Streamlined daily operations with implementation of SOPs for all staff members
- Improved employee retention rates by fostering positive work environment and offering growth opportunities
- Enhanced visitor experience with timely updates to park signage, maps, and informational materials.
- Oversaw compliance with state and local regulations pertaining to parks management standards
- Organisation of activities for visitors of all ages to enhance their holiday experience
- Championed diversity initiatives both within staffing practices as well as providing inclusive programming options catered toward varied demographics
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Assigned work to staff, set schedules, and motivated strong performance in key areas
- Trained and supervised staff to consistently meet performance goals and customer service standards
- Maintained detailed reports of daily, weekly and monthly operations
- Cultivated strong relationships with customers to build loyalty and repeat business
- Developed partnerships with external vendors and suppliers to obtain quality products and services
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
Detective Sergeant
NSW Police Force
11.1996 - 08.2021
- Enhanced case resolution rates by conducting thorough investigations and brief of evidence preparation for District and higher courts
- Increased interdepartmental collaboration through regular communication with other law enforcement agencies for information sharing and joint operations
- Participated in court hearings to provide written reports, evidence and verbal evidence
- Oversaw complex investigations involving multiple jurisdictions, coordinating resources across departments for successful outcomes
- Implemented targeted training programs to improve skills of detectives under my supervision, leading to increased efficiency and effectiveness within the department
- Managed budgets for undercover operations and equipment procurement, ensuring responsible allocation of funds while maintaining operational readiness
- Conducted surveillance on high-risk individuals, gathering vital intelligence that contributed to successful arrests and convictions
- Supported the development of new policies within the department by providing input on best practice
- Leveraged data analytics tools for crime trend analysis, enabling more effective deployment of resources throughout the jurisdiction
- Improved community relations through participation in public events and forums to discuss safety concerns and gather feedback
- Coordinated multi-agency task forces targeting organised crime networks, dismantling criminal enterprises through collaborative efforts
- Developed detailed reports on case progress for submission to command staff members and other stakeholders, contributing to informed decision making
- Successful applications for additional funding, securing resources for criminal investigators and equipment upgrades
- Negotiated with informants and undercover operatives to obtain crucial information, leading to breakthroughs in high-priority investigations
- Meticulous in evidence preservation and chain-of-custody documentation, reducing the potential for mishandling or tampering during investigations
- Reviewed detective case reports for accuracy, integrity, and completeness
- Oversaw criminal cases, coordinated investigations, and prepared evidence and investigators for court cases
- Guided, mentored, and supervised staff to improve job performance and case clearing rates
- Trained and advised team members on agency processes, court procedures and investigation strategies
- Wrote detailed reports outlining case findings for internal files and legal purposes
- Gathered facts from interviews of suspects, witnesses, and complainants
- Obtained and served search warrants related to ongoing cases
- Investigated complaints brought by members of community by conducting interviews and compiling evidence
- Kept meticulous and detailed records of each case
- Identified witnesses and collected statements to gather information and pursue prosecution
- Assigned schedules and coordinated leave time to maintain optimal coverage
- Documented drug transactions to gather evidence and complete undercover investigations
- Obtained and verified evidence by interviewing, observing and conducting surveillance of suspects and records
- Reduced crime rates in the community through proactive patrolling and intelligence-led policing strategies
- Developed strong relationships with local businesses, schools, and community groups to foster cooperation in addressing crime issues.
- Mentored junior detectives, providing guidance on investigative techniques and procedures, resulting in improved performance and career growth
- Conducted multi-scope research into suspects to determine criminal activities and suspect operating environments
- Conducted appraisals of unit detectives
- Worked undercover operations as buyer and dealer to uncover criminal activities and gather evidence for cases
- Effectively led investigations and managed crime scenes, ensured safety protocols were followed, and handled high-pressure situations.
- Coordinated with law enforcement agencies to respond to security incidents and emergencies.
Education
Advanced Diploma of Public Safety - Criminal Investigations
University of Western Sydney
Goulburn, NSW10.2003
Bachelor of Policing - Investigations - Criminal Investigations
University of Western Sydney
Milperra02.1999
Skills
- Training and mentoring
- Client Engagement
- Records Maintenance
- Progress Reporting
- Decision-Making
- Professionalism
- Teamwork and Collaboration
- Excellent Communication
- Computer Proficiency
Certification
- Mental Health First Aid Certificate - current
Languages
Arabic
Native or Bilingual
Timeline
Lived Experience Peer Worker
Grand Pacific Health
03.2023 - Current
Park Manager
Self Employed - Seechange Management
07.2019 - Current
Detective Sergeant
NSW Police Force
11.1996 - 08.2021
Advanced Diploma of Public Safety - Criminal Investigations
University of Western Sydney
Bachelor of Policing - Investigations - Criminal Investigations
University of Western Sydney
- Mental Health First Aid Certificate - current
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