Summary
Overview
Work History
Education
Skills
Hobbies and Interests
PREVIOUS JOB HISTORY
Timeline
Generic

Lidia Ryan

Augusta,WA

Summary

My name is Lidia Ryan and I have currently been working as a retail assistant at Mitre10 for just over three years now. I have enjoyed my role and learnt many skills aiding myself to further delve into a working career, broaden my horizons and learn more skills. My role includes front counter greetings, customer service, household gas orders and cylinder agreements, customer orders, telephone enquiries, restocking merchandise onto shelves. Prior to this I professionally did cleaning work over a four year period for a variety of holiday, private and vacate cleans. This gives me a strong emphasis on customer service and attention to detail. I am enthusiastic, positive and more than willing to learn any new skills assigned to myself. Looking forward to new and exciting work challenges ahead.

I am a motivated retail sales professional with strong sales based work ethics and customer loyalty through individualized service to clientele. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

25
25
years of professional experience

Work History

Retail Assistant

Mitre10
03.2022 - Current
  • Front counter customer service and greetings.
  • Taking household gas bottle orders for town and surrounding areas.
  • Signing up new gas cylinder agreements and also cancellations to existing or new house builds.
  • Processing customer orders and answering telephone enquiries.
  • Restocking of all products in-store from warehouse and displaying items correctly, rotating stock back to front to ensure shelf life.
  • Cleaning and general office duties.
  • Used POS system to process sales, returns, orders, and gift card activations.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Handled returns and exchanges professionally, adhering to company policies for customers.
  • Processed transactions accurately, balancing cash registers at the end of day.
  • Assisted in training new employees, contributing to development of the company work team.
  • Supported team members during peak hours to ensure smooth store operations.

Bar Attendant

3 Oceans Winery
12.2017 - 10.2020
  • Selling beverages, stubby holders, large cushions to customers at music events.
  • Operated computerised cash register which consisted of a tablet, till, eftpos machine, credit and cash sales.
  • Serving beverages according to organised management and regulations.
  • Pack down of event including cleaning and packing away portable tent and other equipment.
  • Casual
  • Successfully worked as a team with other staff members to provide seamless service during high-volume periods.
  • Adhered to alcohol policies and procedures and complied with local and state laws.

Cleaner

Bay Cleaning
01.2017 - 01.2020
  • Cleaning holiday, private, commercial site and vacates.
  • Cleaning efficiently, to a high standard in allocated time frames according to a job.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Good maintenance of cleaning equipment and replenish cleaning products.

Secretarial Work

Rhino Electrical
01.2014 - 01.2017
  • Keeping up to date with bills, purchases, sales, invoices, reconciling bank accounts using Zero and MYOB accounting programs.
  • Data entry of materials purchased, client and supplier information.
  • Filling documents, typing, scanning and photocopying.
  • Organising quarterly Bas information ready to give to accountant to finalise for tax purposes.
  • Telephone queries, general office duties.

Cleaner

Australian Nursing Federation
02.2016 - 04.2016
  • Cleaning 27 apartments two days a week with occasional Saturday work also.
  • Worked in a team of two people cleaning and each unit was to be cleaned in approximately 15 minutes.

Ticket Sales

Gourmet Escape – Brand Events
01.2015 - 01.2016
  • Selling Gems which is gourmet escape money or currency, tickets, bottled water over a course of two day event.
  • Customer service focused on using eftpos machines, cash and credit card sales.

Sales Assistant

The Body Shop
11.2000 - 09.2003
  • Primary focus was customer greetings, excellent service and selling products providing a professional positive experience.
  • Maintaining a high level of customer service.
  • Promotional merchandising window displays and in-store.
  • Use of cash registers, eftpos machines including end of day counting tills and closing off tills.
  • Applying makeup for formal school balls and events for customer clientele.
  • Upselling, putting hampers and gift boxes together and also in charge of gift wrapping.
  • Learning, skill development and supervising a staff team.
  • Answering telephone enquiries, and also involved in local community projects.
  • General cleaning duties including vacuum, mopping cleaning shelves.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.

Travel Consultant

The Travel Lounge
03.2002 - 09.2002
  • Assisting customers with travel enquiries within Western Australia and Australia wide.
  • Booking sales of tours, flights, accommodation and car rentals.
  • Answering telephone enquiries and general secretarial duties.
  • Organising and restocking of travel brochure displays.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Streamlined booking processes for increased efficiency, providing a professional service for the clients.

Education

INFECTION CONTROL TRAINING CERTIFICATE - Covid 19

01.2020

RESPONSIBLE SERVICE OF ALCOHOL - SITHFAB201

01.2017

TRAVEL AND TOURISM DIPLOMA - AFTA

Edith Cowan University
Claremont, WA
01.2001

CERTIFICATE IN SECRETARIAL STUDIES -

Perth College
East Perth, WA
01.1998

INTERIOR DESIGN DIPLOMA -

Leederville Tafe
Leederville, WA
01.1997

Graduated Year 12 -

North Lake Senior High School
Samson, WA
01.1994

Skills

  • Significant skills in customer service and sales having a strong capacity to relate to a broad range of people and work out their needs
  • Customer greetings and service and providing assistance
  • Great knowledge of computerised registers and programs used, use of eftpos machines
  • Honest, dependable and loyal worker
  • Display patience and empathy in high stress situation
  • Merchandising, restocking, stocktaking and promotional displays
  • Time management capabilities
  • Cash handling accuracy, order and payment processing
  • Link-selling techniques and upselling
  • Administration and general office skills

Hobbies and Interests

Swimming, Yoga and Pilates, Walking, Amature photography

PREVIOUS JOB HISTORY

  • Hospitality
  • Working in hospitality in Fremantle at the Norfolk Hotel and Rosie O'Gradies as a bar attendant.
  • As a teenager worked in a local bakery called Egberts Mini Bakery in Kardinya for a period of two years.

Timeline

Retail Assistant

Mitre10
03.2022 - Current

Bar Attendant

3 Oceans Winery
12.2017 - 10.2020

Cleaner

Bay Cleaning
01.2017 - 01.2020

Cleaner

Australian Nursing Federation
02.2016 - 04.2016

Ticket Sales

Gourmet Escape – Brand Events
01.2015 - 01.2016

Secretarial Work

Rhino Electrical
01.2014 - 01.2017

Travel Consultant

The Travel Lounge
03.2002 - 09.2002

Sales Assistant

The Body Shop
11.2000 - 09.2003

RESPONSIBLE SERVICE OF ALCOHOL - SITHFAB201

INFECTION CONTROL TRAINING CERTIFICATE - Covid 19

TRAVEL AND TOURISM DIPLOMA - AFTA

Edith Cowan University

CERTIFICATE IN SECRETARIAL STUDIES -

Perth College

INTERIOR DESIGN DIPLOMA -

Leederville Tafe

Graduated Year 12 -

North Lake Senior High School
Lidia Ryan