Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Lidia Ward

Perth

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. I too would be looking at bettering my experience within the retail and work industry as well as being an open and positive communicator with calm and level headed approach to managing routine needs and meeting special challenges.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

KFC, Yanchep
04.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Child Care

Private Client
01.2023 - 03.2025
  • Participated actively in professional development opportunities to stay up-to-date on best practices in child care.
  • Designed custom action plans for each family child care provider based on individual needs assessments and unique challenges faced by each facility.
  • Established positive relationships with families based on trust, professionalism, and mutual respect for successful partnership in child care provision.

Retail Assistant (Volunteer)

Neverlands
12.2023 - 12.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.

Child Care Volunteer

Ocean Reef Primary School
03.2020 - 12.2020
  • Supervised children of various ages on playground and field trips.
  • Served as positive role model, promoting healthy interpersonal behaviours.
  • Provided a safe and nurturing environment for children to learn and grow through various educational activities.
  • Collaborated with fellow volunteers to create a positive atmosphere for children, fostering strong relationships among peers.

Education

High School Diploma -

Alkimos College
Perth, WA
09-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Fast learner
  • Problem resolution
  • Customer relations
  • Conflict resolution
  • Complaint resolution
  • Payment processing
  • Product knowledge

Certification

First Aid Certification

Interests

Art AFL Music, Surf Life-Saving Boxing

Timeline

Customer Service Representative

KFC, Yanchep
04.2025 - Current

Retail Assistant (Volunteer)

Neverlands
12.2023 - 12.2023

Child Care

Private Client
01.2023 - 03.2025

Child Care Volunteer

Ocean Reef Primary School
03.2020 - 12.2020

High School Diploma -

Alkimos College

Similar Profiles

CREATE PROFILE
Lidia Ward