Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Hi, I’m

Lidija Simonoski

Summary

Trustworthy Manager's Assistant with background aiding manager by completing daily support tasks. Handled general support duties and special requests with upbeat attitude, speed and flexibility. I am passionate in what i do. I lead a big team on a daily basis by coaching my team on exceptional customer service ,guiding and supporting them.

Overview

24
years of professional experience

Work History

Adidas

3IC
01.2018 - Current

Job overview

  • Worked well in a team setting, providing support and guidance.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Worked effectively in fast-paced environments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
  • Onboarded new employees with training and new hire documentation.
  • Hiring Team, set up interviews.
  • Leading a team of 10-25 team members at a time.
  • coaching team providing feedback
  • operations
  • VM the store




Yd Menswear

Retail Sales Professional
11.2011 - 05.2018

Job overview

  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Onboarded new employees with training and new hire documentation.
  • Established team priorities, maintained schedules and monitored performance.
  • Cross-trained existing employees to maximize team agility and performance.

Fussii Clothing

Sales Assistant
01.2009 - 11.2011

Job overview

  • managed store while owner was overseas for 3 months. In that period i was going to the wholesalers and buying the stock for the store.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Logged reports, expenses, receipts, and sales in company database.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Greeted customers and helped with product questions, selections, and purchases.
  • trained new and existing team members.

Hotline Clothing Retailer

Store Manager
03.1999 - 01.2009

Job overview

  • Assisted with hiring, training and mentoring new staff members.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Approved regular payroll submissions for employees.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Assisted in recruiting, hiring and training of team members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory control, cash control, and store opening and closing procedures.

Education

Tafe Loftus
Loftus, NSW

Certificate III from Tour Operations/Wholesale
12.1999

Tafe Lofus
Loftus, NSW

Certificate III from Retail Travel (tourism)
12.1999

Kingsgrove North High School
Kingsgrove, NSW

High School Diploma
12.1998

Skills

  • PPE Compliance
  • Planning and Coordination
  • Attention to Detail
  • Organization and Time Management
  • Excellent Communication
  • Self-Motivated
  • Teamwork and Collaboration
  • Critical Thinking
  • First Aid/CPR
  • Train Employees
  • Customer Service
  • Verbal and Written Communication
  • Sales Strategies
  • Manage Budgets
  • Staff Management
  • Time Management

Hobbies

  • fitness
  • fashion
  • music
  • travelling


Timeline

3IC

Adidas
01.2018 - Current

Retail Sales Professional

Yd Menswear
11.2011 - 05.2018

Sales Assistant

Fussii Clothing
01.2009 - 11.2011

Store Manager

Hotline Clothing Retailer
03.1999 - 01.2009

Tafe Loftus

Certificate III from Tour Operations/Wholesale

Tafe Lofus

Certificate III from Retail Travel (tourism)

Kingsgrove North High School

High School Diploma

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Lidija Simonoski