Hi, I’m
Lidija Simonoski
Summary
Trustworthy Manager's Assistant with background aiding manager by completing daily support tasks. Handled general support duties and special requests with upbeat attitude, speed and flexibility. I am passionate in what i do. I lead a big team on a daily basis by coaching my team on exceptional customer service ,guiding and supporting them.
Overview
24
years of professional experience
Work History
Adidas
3IC
01.2018 - Current
Job overview
- Worked well in a team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Onboarded new employees with training and new hire documentation.
- Hiring Team, set up interviews.
- Leading a team of 10-25 team members at a time.
- coaching team providing feedback
- operations
- VM the store
Yd Menswear
Retail Sales Professional
11.2011 - 05.2018
Job overview
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Helped customers complete purchases, locate items, and join reward programs.
- Onboarded new employees with training and new hire documentation.
- Established team priorities, maintained schedules and monitored performance.
- Cross-trained existing employees to maximize team agility and performance.
Fussii Clothing
Sales Assistant
01.2009 - 11.2011
Job overview
- managed store while owner was overseas for 3 months. In that period i was going to the wholesalers and buying the stock for the store.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Logged reports, expenses, receipts, and sales in company database.
- Helped customers complete purchases, locate items, and join reward programs.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Utilized upselling techniques to promote additional products and increase sales.
- Greeted customers and helped with product questions, selections, and purchases.
- trained new and existing team members.
Hotline Clothing Retailer
Store Manager
03.1999 - 01.2009
Job overview
- Assisted with hiring, training and mentoring new staff members.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Approved regular payroll submissions for employees.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed and implemented successful staff incentive programs to motivate employees.
- Assisted in recruiting, hiring and training of team members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
Tafe LoftusLoftus, NSW
Certificate III from Tour Operations/Wholesale
12.1999
Tafe LofusLoftus, NSW
Certificate III from Retail Travel (tourism)
12.1999
Kingsgrove North High SchoolKingsgrove, NSW
High School Diploma
12.1998
Skills
- PPE Compliance
- Planning and Coordination
- Attention to Detail
- Organization and Time Management
- Excellent Communication
- Self-Motivated
- Teamwork and Collaboration
- Critical Thinking
- First Aid/CPR
- Train Employees
- Customer Service
- Verbal and Written Communication
- Sales Strategies
- Manage Budgets
- Staff Management
- Time Management
Hobbies
- fitness
- fashion
- music
- travelling
Timeline
3IC
Adidas
01.2018 - Current
Retail Sales Professional
Yd Menswear
11.2011 - 05.2018
Sales Assistant
Fussii Clothing
01.2009 - 11.2011
Store Manager
Hotline Clothing Retailer
03.1999 - 01.2009
Tafe Loftus
Certificate III from Tour Operations/Wholesale
Tafe Lofus
Certificate III from Retail Travel (tourism)
Kingsgrove North High School
High School Diploma