Lieke Van Den Bouwhuijsen

- Serve and take customers orders

- Making sure to remember regular customers orders which upped the level of customer service and made the majority of my customers become my 'regulars'.

- Cash up the till at the end of the day

- Make coffee

- Clean the workspace

- Run food and clear tables

- Open and close shop daily

- Manage the other staff to improve work flow

- Train other baristas to maintain the quality of the product

- Running the day-to-day lunch and dinner services in the bistro

- Taking bookings via the phone and email

- Organising 'functions' and group bookings so that everything runs smoothly

- Coordinating the menu and specials with the kitchen making sure everything is up-to-date both for the daily service and events or groups bookings

- Taking payment

- Managing the staff in the bistro to make sure everything stayed organised during a busy evening.

- Being the bridge between the front-of-house and back-of-house to improve communication and flow at busy times.

- Making sure to recognise regulars and remember their orders which gave the bistro numerous recommendations and good reviews.

Please note: I worked here during COVID-19 times to maintain an income as I got stood down from my job at the Royal Hotel Bowral. I left when my position at the Royal Hotel was active again.

- Managed the Wine Club orders by sending out timely emails every month, organising the orders, taking payment and organising shipping and delivery.

- Implemented a new filing system for the Wine Club dossiers, making it easier to find what you're looking for improving productivity.

- Managed customer communication via phone and email

- Managed the orders for the wholesale customers and processing those through the MYOB system.

- Managed the wineries social page and accounts by putting up weekly posts improving their social media presence and customer communication.

- Taking orders and communicating those with the kitchen

- Serving food and wine

- Run the wine-tastings for small and large groups and tours

- Suggest wine and food pairings based on my knowledge gained through the tastings.

- Feeding and rugging horses according to their needs and condition

- Tacking up for the riders

- Maintaining the quality of the tack

- Preparing and stocking the truck for shows

- Grooming to the highest standards at shows

- Getting horses ready for the vet, farrier and dentist

- Hourly checks every night for the mares about to foal

- Administering medication orally or IM where needed

- Running riding lessons and classes during the kids-camps

- Ride the horses daily

- Rug and feed all horses based on their needs

- Compete the horses

- Working with the foals to get them used to being handled

- Maintain the stables and arenas

- Administer medication where needed