Liep-Thi Graham

Australia Post

09.2004 - Current

Provided guidance on postage rates and shipping options to help customers make informed decisions about their mailing choices.
Maximized efficiency by cross-training in multiple post office roles and responsibilities.
Prioritized time-sensitive materials such as express packages or overnight deliveries, guaranteeing on-time arrival at their destinations.
Supported postmaster in managing daily operations, including scheduling, reporting, and budget oversight tasks.
Enhanced workplace safety with thorough equipment inspections and maintenance routines.
Boosted team morale through effective communication and collaborative problem-solving efforts.
Contributed to a positive work environment with proactive teamwork and open communication channels.
Kept up-to-date with changes in postal regulation codes ensuring that the office was always in compliance with all policies.
Streamlined package processing for faster delivery times by implementing organized sorting methods.
Trained new hires on policies, procedures, and best practices to ensure continued high-quality service delivery within the department.
Weighed letters and packages and calculated costs based on classification, weight, and destination.
Provided service and sales to walk-in customers.
Upsold postal services like insurance and tracking.

Summary