Lieve Hilhorst

I recently started my second year Working Holiday Visa and I'm looking for the next exciting opportunity in Australia.

Customer Sales Agent at Zoover, Rotterdam
September 2020 — February 2021

• This internship was during the COVID pandemic. One of the main tasks was to rebook and cancel holidays for our clients and trying to find out where they could still travel to. I was constantly on the phone with clients, travel agencies and the flight center. As it was a hard time for the tourism industry, I did learn a lot during this difficult period as there was a lot of work to be done.

Sales Support Agent at Sawadee Travels, Amsterdam
November 2017 — March 2018

• During this internship I worked in the Sales department as well as the Sales Support department. I was on the phone with clients who booked a holiday and I was preparing them for the journey and supporting them with any questions. In the Sales department I was corresponding with potential clients and informing them about our destinations and the different options we had to offer.

Front Office Receptionist at Globales Mimosa, Palma Nova, Spain
April 2017 — September 2017

• During this internship I was responsible for the check in/check out of hotel guests, answering phone calls and emails. I managed new bookings and did various administration tasks. I was dealing with customers complaints and finding the right solution. I also assisted in housekeeping tasks from time to time.