Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Liew Yee Yap

Cabramatta, NSW,NSW

Summary

Enthusiastic Catering Manager with 5 years of success delivering quality dining experiences. Strong leader highly skilled at managing staff and resolving issues related to inventory, kitchen slow-downs and customer satisfaction. Commended for boosting revenue 83%.

Overview

7
7
years of professional experience

Work History

Catering Manager

Wok Stars
Canterbury
11.2023 - Current
  • Trained new employees to perform duties.
  • Prepared reports summarizing financial information such as costs incurred per event or total revenue generated from catering services.
  • Resolved customer complaints promptly and professionally while maintaining good relations with clients.
  • Gathered customer requirements and worked with catering team in implementing specifications.
  • Addressed any issues related to health code violations found during inspections by local authorities.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Inspected dining and serving areas for cleanliness and proper setup.

Catering Manager

Glorious Palce
Cabramatta, NSW
02.2019 - 10.2022
  • Trained new employees to perform duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared reports summarizing financial information such as costs incurred per event or total revenue generated from catering services.
  • Resolved customer complaints promptly and professionally while maintaining good relations with clients.
  • Collaborated with chefs to develop menus for special events, corporate functions, weddings.

Hair Salon Assistant

Alan's Hair Salon
Malaysia, Tangkak
07.2017 - 12.2018
  • Combed, brushed and sprayed hair or wigs to set style.
  • Informed clients on healthy hygiene practices to keep hair and scalp clean and healthy without imposing undue stress from excessive product application.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Processed payments, took appointments and assisted with management of flow of patron visits when needed.
  • Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
  • Cleaned and sanitized all salon tools and equipment.

Sales Assistant

Oppo Malaysia
Malaysia, Johor Jaya
04.2017 - 06.2017
  • Recommended, selected and located merchandise based on customer desires.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Assisted in creating displays to promote products.
  • Greeted customers to determine wants or needs.

Education

SMK TAMAN DESA TEBRAU
MALAYSIA
12-2018

Skills

  • Catering Consultation
  • Menu Development
  • Staff Supervision
  • Service Promotion
  • Budgeting Understanding
  • Marketing Knowledge
  • Food Safety

Languages

English
Full Professional
Malay
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Vietnamese
Limited

Timeline

Catering Manager

Wok Stars
11.2023 - Current

Catering Manager

Glorious Palce
02.2019 - 10.2022

Hair Salon Assistant

Alan's Hair Salon
07.2017 - 12.2018

Sales Assistant

Oppo Malaysia
04.2017 - 06.2017

SMK TAMAN DESA TEBRAU

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Liew Yee Yap