Summary
Overview
Work History
Education
Skills
Work Availability
Character References
Timeline
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LIEZYL DELICA

LIEZYL DELICA

PORT KENNEDY,WA

Summary

Proven track record in enhancing client relationships and retention, demonstrated during my tenure at BDO (Banco De Oro), where my adeptness in client service and interpersonal communication led to significant service delivery improvements. Skilled in payment processing and empathetic client support, I consistently achieve and exceed operational efficiency and customer satisfaction goals. Highly organized Client Service Associate possesses strong problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Teller] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience
3
3
Languages
4
4
years of post-secondary education

Work History

Client Service Associate

BDO (Banco De Oro)
05.2018 - 08.2022
  • Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
  • Maintained accurate client records, allowing for efficient tracking of account activity and personalized service delivery.
  • Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
  • Actively participated in team meetings and initiatives focused on continuous improvement across various areas of the business.
  • Communicated with clients regarding account services, statements, and balances.
  • Coordinated with internal teams to ensure seamless execution of client requests, resulting in improved operational efficiency.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.

Cashier Team Lead /Front Desk Receptionist

Aura Hospitality & Food Services
04.2015 - 02.2018
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Welcomes guests upon entering the centre, anticipate guests needs,gives correct information that guests needed, accepts and do manual and phone booking or reservation, and practices better guest-relation activities.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases.
  • Sends emails to HR Department regarding staff concerns such as Residence Card Renewal, Health Card Renewal, Vacation Leave and Exit Permit Request, Sick Leave Application, Staff's Daily Timesheet (DTR), and other office related concerns regarding staff and operational concerns. Relays management concerns regarding operational standards and procedures to colleagues or co-staff.
  • Accepts guest's payment through cash and credit cards.


Cashier/Service Crew Member

Cafe France - Staff Search Asia Cooperative
04.2013 - 06.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Upsold additional products and services to increase revenue.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.

Education

BACHELOR OF ELEMENTARY EDUCATION - Elementary Education

LEYTE NORMAL UNIVERSITY
TACLOBAN CITY
2008.06 - 2012.03

Skills

  • Client Relationships
  • Interpersonal and written communication
  • Professionalism and Etiquette
  • Client Retention Strategies
  • Cross-selling techniques
  • Order Processing
  • Sales Documentation
  • Customer Support
  • Up-selling strategies
  • Empathy and patience
  • Issue Resolution
  • Data entry proficiency
  • Follow-up skills
  • Attention to Detail
  • Reliability
  • Team Collaboration
  • Adaptability and Flexibility
  • Team building
  • Interpersonal Skills
  • Money handling abilities
  • Policies and Procedures Adherence
  • Payment Processing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Character References

Mr. Romeo B. Gerona Jr.

Branch Manager

BDO-Ayala Malls Southpark (former BDO Starmall-Alabang)

Contact Number : +639154373384, +639190634878, (02)8807-2285

Mr. Jose Dino Quiambao

Assistant Branch Manager

BDO-Ayala Malls Southpark (former BDO Starmall-Alabang)

Contact Number : +639176800447, +639190634878, (02)8807-2285

Ms. Fe De Villa

Teller Supervisor / Branch Cashier

BDO-Ayala Malls Southpark (former BDO Starmall-Alabang)

Contact Number : +639279180243, +639190634878, (02)8807-2285

Timeline

Client Service Associate

BDO (Banco De Oro)
05.2018 - 08.2022

Cashier Team Lead /Front Desk Receptionist

Aura Hospitality & Food Services
04.2015 - 02.2018

Cashier/Service Crew Member

Cafe France - Staff Search Asia Cooperative
04.2013 - 06.2014

BACHELOR OF ELEMENTARY EDUCATION - Elementary Education

LEYTE NORMAL UNIVERSITY
2008.06 - 2012.03

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