LIGAYA THOMPSON
Mount Isa,QLD
Overview
36
36
years of professional experience
Work History
Customer Service Cashier
Coles Group
03.2022 - 12.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Customer Service Representative
McDonald's
02.2006 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Cashier
Brumby's Mt Isa
01.2023 - 08.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Woolworths
05.2007 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Housekeeping and Kitchen Aide
Iris Club
02.2014 - 01.2017
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Dusted and polished surfaces to achieve attractive shine.
- Stocked and organized kitchen supplies to maintain efficient workflow.
- Assisted in meal preparation and ensured cleanliness of kitchen area.
- Improved kitchen hygiene by regularly sanitizing surfaces and utensils.
- Cleaned kitchen equipment to maintain operational standards.
Housekeeping Room Attendant
Hilton Sydney
01.1989 - 04.1992
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
Education
No Degree - High School Diploma
College of The Republic, San Jose City
Philippines03-1982
Timeline
Customer Service Cashier
Brumby's Mt Isa
01.2023 - 08.2023
Customer Service Cashier
Coles Group
03.2022 - 12.2024
Housekeeping and Kitchen Aide
Iris Club
02.2014 - 01.2017
Customer Service Representative
Woolworths
05.2007 - 03.2021
Customer Service Representative
McDonald's
02.2006 - 11.2023
Housekeeping Room Attendant
Hilton Sydney
01.1989 - 04.1992
No Degree - High School Diploma
College of The Republic, San Jose City