LIGAYA THOMPSON
Mount Isa,QLD
Overview
36
36
years of professional experience
Work History
Customer Service Cashier
Coles Group
Mount Isa City QLD 4825
03.2022 - 12.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Customer Service Representative
McDonald's
Mount Isa, QLD
02.2006 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Cashier
Brumby's Mt Isa
11 West St, Mount Isa City QLD 4825
01.2023 - 08.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Woolworths
Mount Isa, QLD
05.2007 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Housekeeping and Kitchen Aide
Iris Club
Mount Isa, QLD
02.2014 - 01.2017
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Dusted and polished surfaces to achieve attractive shine.
- Stocked and organized kitchen supplies to maintain efficient workflow.
- Assisted in meal preparation and ensured cleanliness of kitchen area.
- Improved kitchen hygiene by regularly sanitizing surfaces and utensils.
- Cleaned kitchen equipment to maintain operational standards.
Housekeeping Room Attendant
Hilton Sydney
488 George St, Sydney NSW 2000
01.1989 - 04.1992
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
Education
No Degree - High School Diploma
College of The Republic, San Jose City
Philippines03-1982
Timeline
Customer Service Cashier
Brumby's Mt Isa
01.2023 - 08.2023
Customer Service Cashier
Coles Group
03.2022 - 12.2024
Housekeeping and Kitchen Aide
Iris Club
02.2014 - 01.2017
Customer Service Representative
Woolworths
05.2007 - 03.2021
Customer Service Representative
McDonald's
02.2006 - 11.2023
Housekeeping Room Attendant
Hilton Sydney
01.1989 - 04.1992
No Degree - High School Diploma
College of The Republic, San Jose City