Ligia Pozzi Prowse
Leeming
Summary
Results-driven management professional with extensive experience in leadership roles. Skilled in strategic planning, team collaboration, and driving operational efficiency. Adept at adapting to changing needs and ensuring consistent, high-quality outcomes. Known for strong interpersonal skills, problem-solving abilities in challenging environments, and focus on achieving organizational goals.
Overview
16
16
years of professional experience
Work History
Deputy Manager
Aldi
Cockburn Central
01.2022 - Current
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Mentored new staff members on best practices and team collaboration skills, fostering a supportive work environment.
- Oversaw cash handling procedures ensuring accurate accounting of daily transactions while minimizing discrepancies.
- Trained new employees on company policies, procedures, and best practices, fostering a knowledgeable workforce.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Store Manager
Aldi
Kwinana, Cockburn Central
10.2018 - 01.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring 18 new staff members ensuring they were well-equipped to excel in their roles from day one.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Assistant
Aldi
South Lake, WA
04.2016 - 10.2018
- Processed transactions accurately while maintaining a high level of customer service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Boosted store revenue through upselling and cross-selling techniques.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
- Streamlined checkout process, reducing average customer waiting time during peak hours.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
Office Assistant
Tropical Paradise Pty. Ltd.
09.2013 - 10.2015
- All-rounder admin assistant;
- Expedited invoice processing, ensuring accurate recording of financial transactions.
- Receive and record invoices and arrange payment;
- Managed phone and email correspondence handling incoming and outgoing mail.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Responsible for banking and payroll function.
Customer Service Representative
Bookstars Harbour Town
Harbour Town, Australia
05.2012 - 09.2013
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Supported store manager in overseeing day-to-day operations, ensuring smooth functioning of the retail space.
- Till operation and reconciliation.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new employees on company policies, procedures, and best practices in retail sales techniques.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Sales Assistant
Lenard's Chicken
Booragoon / Livingston
05.2012 - 09.2012
- Greeted customers and helped with product questions, selections, and purchases.
- Processed transactions accurately while maintaining a high level of customer service.
- Food preparation and labeling.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales.
- Performed opening and closing duties, ensuring the sales area was prepared for seamless service transitions.
Nursery Assistant
Hope Valley Nursery
Oakford, Australia
01.2011 - 12.2011
- Assisted in the propagation of plants through various methods, including seed sowing, cutting, and grafting.
- Coordinated deliveries efficiently ensuring timely transport of plants to clients without compromising quality.
- Collaborated with other staff members to plan and execute seasonal planting schedules for maximum productivity.
- Streamlined order processing by accurately labelling plants before shipment or sale display.
- Unloaded plants and nursery items from delivery trucks.
- Transplanted seedlings and young plants to promote growth and prepare plants for sale or transfer to other locations.
PT Office Assistant
Milner International College of English
Perth, Australia
06.2009 - 12.2009
- Maintained office filing and storage systems;
- Responsible for organizing 'welcome pack' to new students weekly;
- Responsible for sending information packages of courses and prices to agents overseas
Education
Bachelor of Agronomy -
Maringa State University
Brazil01.2007
High School -
Marist High School
Maringa, Brazil01.2002
Skills
- Team leadership
- Staff training and development
- Sales strategies
- Workload management
- Customer service
- Decision-making
- Staff development
- Orientation and training
- Money handling
- Performance reviewing
Languages
Portuguese
Native or Bilingual
Timeline
Deputy Manager
Aldi
01.2022 - Current
Store Manager
Aldi
10.2018 - 01.2022
Sales Assistant
Aldi
04.2016 - 10.2018
Office Assistant
Tropical Paradise Pty. Ltd.
09.2013 - 10.2015
Customer Service Representative
Bookstars Harbour Town
05.2012 - 09.2013
Sales Assistant
Lenard's Chicken
05.2012 - 09.2012
Nursery Assistant
Hope Valley Nursery
01.2011 - 12.2011
PT Office Assistant
Milner International College of English
06.2009 - 12.2009
Bachelor of Agronomy -
Maringa State University
High School -
Marist High School