Lihana Thayer
Westbrook
Summary
My blend of critical thinking and active listening skills led to notable customer retention rates, showcasing my ability to merge hard and soft skills for impactful service delivery.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Representative/ Stand in Manager
Westy’s Pizza
04.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Monitoring and ordering new stock
- Handling cash and other transactions
- Dispatch
Customer Service Representative
Cary’s Catering
01.2020 - 04.2021
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Certificate Of Education -
Harristown State High School
Toowoomba, QLDSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Customer satisfaction measurement
- Follow-up skills
- Product knowledge
- Store maintenance
Timeline
Customer Service Representative/ Stand in Manager
Westy’s Pizza
04.2021 - Current
Customer Service Representative
Cary’s Catering
01.2020 - 04.2021
Certificate Of Education -
Harristown State High School
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