Liheng Chen
IT Support Technician
Hurstville
Summary
Proven IT Support Technician with a track record of implementing efficient solutions and optimizing IT infrastructure at Foundry (former IDG). Skilled in VMware virtualization and Active Directory management, diagnosing and repairing data centre equipment, notably Dell blade servers. Demonstrated ability in disaster recovery planning and helpdesk support, enhancing system reliability and team collaboration. Familiar with office/site routing, customer support, security standards and usability optimization.
Overview
6
6
years of professional experience
3
3
Languages
Work History
IT Support Technician
Foundry
07.2021 - Current
- Analyze problems, identify root causes, and implement effective solutions while maintaining detailed documentation to facilitate knowledge sharing and future reference.
- Provide comprehensive support for IT infrastructure components, such as deploying, managing and maintaining servers, storage systems, and networking devices to meet business needs, optimize performance, and ensure high availability and reliability.
- Abundant experience in VMware virtualization technologies such as deploying and managing virtualized environments, configure virtual machines, and optimize resource allocation to maximize efficiency and flexibility in IT infrastructure deployments.
- Abundant experience working in Equinix data centre, diagnosing hardware issues, utilizing diagnostic tools and techniques to identify faulty components, troubleshoot hardware failures, and coordinate with vendors for hardware replacements or repairs on servers, storage arrays, and networking devices.
- Create, modify, and delete user accounts and groups within Active Directory environment based on organizational requirements.
- Participated in disaster recovery planning efforts, enabling quick restoration of critical services following unforeseen events.
- Leveraged monitoring tool SolarWind to proactively identify potential system challenges before they escalated into major incidents.
IT Support
China Chilli Group
11.2018 - 07.2021
- Conducted routing and switching to install hardware, devices and software, setting up working system and POS systems for employees on more than 10 sites located in Sydney, Melbourne, Brisbane and Adelaide.
- WLAN environment set up and VPN solutions, significant experience in setting up internal/external Wi-Fi or deploying indoor/ remote VPN based on different demand in business environment.
- Executed various techniques to established remote working environment for office employees during WFH period. Procured and deployed Dell Server (T340 tower model), Windows Server 2008 and 2012, transfer business data and setting access permission under Active Directory, generated database backup file periodically.
- Applied Microsoft Suite for remote working requirement, including deploying Exchange Mail Server, managing Office Outlook for business schedule and contact info, apply group policy and access permission on business OneDrive, etc.
- Technical support across NBN, HFC (Cable) and ADSL, in charge of network construction for over 10 sites, have experience working with popular ISPs including Telstra, TPG, Optus, etc.
- Familiar with Juniper network firewall (SRX300 model especially) and JUNOS commands, setting rules and lists to protect accounting and product servers.
Education
Master of Science - Cyber Security
University of Technology, Sydney
Sydney, NSW 04.2001 -
Skills
- Helpdesk support on JIRA & Zendesk
- System configuration on Windows & MacOS
- Active Directory, Microsoft Entra & Azure management
- Issue troubleshooting & documenting
- Disaster recovery solution such as Druva & Veeam
- Data centre equipment diagnose and repair, especially in Dell blade servers and HPE 3PAR
- Virtualization Technologies, VMware vSphere & ESXi
- Server maintenance on Windows Server 2012, CentOS 7
- Network Administration on Cisco Meraki Cloud & HPE Aruba
- SolarWind node monitoring and reporting
- Ability to use SQL language to scrap business data from CRMs such as Salesforce and Zoho
- Experience in PHP coding and Python Coding
Timeline
IT Support Technician
Foundry
07.2021 - Current
IT Support
China Chilli Group
11.2018 - 07.2021
Master of Science - Cyber Security
University of Technology, Sydney
04.2001 -
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