Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lihong Chi

Sydney,NSW

Summary

Australian Citizen and current student of USYD.

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.

Overview

5
5
years of professional experience

Work History

IT TECHNICIAN

Sydney Sunny Glass
06.2019 - Current
  • Maintained office PCs, networks and mobile devices
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems
  • Streamlined IT support processes, resulting in increased productivity within the department
  • Developed and documented standard operating procedures for consistent IT service delivery across the organization
  • Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle

RESTAURANT WAITER

Golden Glorious
11.2021 - 12.2021
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs
  • Maintained clean and organized dining areas for optimal guest experience
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere
  • Adhered to company guidelines and safety protocols for proper food handling and presentation

Volunteer

Nan Tien Temple
08.2024 - 08.2024
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Used strong interpersonal communication skills to convey information to others.

Education

Bachelor of Science - Computer Science & Mathematics

University of Sydney
Sydney, NSW

International Student Youth Program

Xiamen University
Xiamen, China

Experience Germany Program, German Language Course

Humboldt University of Berlin
Berlin, Germany

Skills

  • Desktop Technical Support
  • Debugging
  • Problem Solving
  • Desktop Support
  • Strong Communication Skills
  • Strong programming skills
  • Critical Thinking Capabilities
  • Microsoft Office
  • Python

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Japanese
Limited Working
German
Elementary

Timeline

Volunteer

Nan Tien Temple
08.2024 - 08.2024

RESTAURANT WAITER

Golden Glorious
11.2021 - 12.2021

IT TECHNICIAN

Sydney Sunny Glass
06.2019 - Current

Bachelor of Science - Computer Science & Mathematics

University of Sydney

International Student Youth Program

Xiamen University

Experience Germany Program, German Language Course

Humboldt University of Berlin

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Lihong Chi