Lihui Wang
Taylors Lakes,Victoria
Summary
Friendly and reliable customer service, with diverse experience across retail, hospitality, and administrative roles. Skilled in sales support, sales systems, inventory handling, and team collaboration. Known for providing high-quality service in fast-paced environments and maintaining a strong attention to detail. Adaptable and multilingual, with a strong work ethic and a positive, customer-first attitude. Now seeking to contribute to a dynamic retail team.
Overview
9
9
years of professional experience
Work History
Family Caregiver
Career Break
GISBORNE, Victoria
01.2025 - 08.2025
- During this time, I provided full-time care for a family member while continuing to build skills in communication, organization, and multitasking. Now, ready to return to the workforce with strong reliability and people skills.
Store Manager
Pacific Asian
Melbourne, Victoria
01.2024 - 01.2025
- Managed daily store operations, ensuring customer experiences and efficient processes.
- Supervised and trained staff to optimize performance and service delivery.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Organized promotional displays to improve product visibility and attract customers.
- Collaborated with suppliers for timely product deliveries and inventory replenishment.
- Assisted in resolving customer inquiries and complaints promptly.
- Performed regular price checks and developed promotional strategies to ensure competitive pricing.
- Updated and maintained store signage and displays.
- Tracked sales performance metrics to identify trends in market place.
Sales Associate
Pacific Asian
Melbourne, Victoria
01.2023 - 01.2024
- Assisted customers with product selections and answered inquiries.
- Maintained store displays and ensured sufficient inventory levels.
- Operated point-of-sale systems for customer transactions and returns.
- Handled cash register operations and balanced cash drawers at shifts end.
- Engaged with customers to gather feedback on products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Arts Teaching Innovation Assistant
The University of Melbourne
Melbourne, Victoria
03.2021 - 06.2021
- Developed and coordinated publicity materials aimed at engaging arts faculty students.
- Executed marketing strategies across various media platforms to promote the project.
- Employed student insights for co-creation processes that aligned with Faculty T&L strategies.
- Gathered comprehensive data on student perceptions of T&L practices and experiences.
- Led virtual pop-up cafe sessions and focus groups to foster community engagement.
- Created effective communication pathways between faculty members and students.
- Organized Virtual Annual Symposium in October 2021, highlighting key projects.
- Participated in producing interactive publications for BHBH.
Front of House Staff
The Dumplings & Tea Co
Melbourne, Victoria
11.2019 - 03.2020
- Greeted customers warmly and provided exceptional service in a busy dining environment.
- Managed seating arrangements to optimize flow and enhance customer experience.
- Collaborated with kitchen staff to ensure timely order fulfillment and accuracy.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Processed payments accurately using point-of-sale systems with attention to detail.
HR & Administrative Assistant
Yitu Network Technology Co
Shanghai, China
09.2018 - 05.2019
- Coordinated onboarding processes for new hires and maintained employee records.
- Supported recruitment by scheduling interviews and communicating with candidates.
- Maintained compliance with HR policies and updated employee handbooks as needed.
- Organized training sessions and tracked attendance for professional development programs.
- Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues.
- Assisted with payroll processing and ensured accurate expense claims for all candidates.
Front Desk & Guest Service
International Bakery Exhibition
Shanghai, China
05.2018 - 11.2018
- Assisted guests with inquiries and provided information about services offered.
- Handled guest check-in and check-out processes efficiently and accurately.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Resolved customer complaints promptly and professionally.
- Handled payment processing and provided customers with receipts and proper bills and change.
Compensation Data Entry Assistant
Information Technology Co
Shanghai, China
06.2018 - 09.2018
- Reviewed documents for accuracy and completeness before entry.
- Verified accuracy of data entered into system by comparing it to source documents.
- Proofread and edited documents to correct errors.
- Cross-referenced data from multiple sources before entering into system.
- Assisted compensation analysts in collating and summarizing the data.
Sales Associate
Shimamura Shanghai Trading Co
Shanghai, China
10.2017 - 06.2018
- Assisted customers with product selections and answered inquiries.
- Operated point-of-sale systems for customer transactions and returns.
- Handled cash register operations and balanced cash drawers at shifts end.
- Greeted customers and provided exceptional customer service.
- Helped store leaders by providing monthly reports on team sales achievements.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Customer Service Assistant
HMSHost Kennebunk South Travel Plaza
Maine, US
06.2017 - 09.2017
- Collaborated with team to enhance service delivery and customer satisfaction.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided product knowledge to customers through effective communication.
- Processed payments accurately and efficiently using cash registers and other point of sale systems.
Teaching Assistant
Education First
Shanghai, China
10.2016 - 06.2017
- Assisted professors with lesson planning and classroom preparation.
- Facilitated student discussions and engaged learners during lectures.
- Graded assignments and provided constructive feedback to students.
- Managed classroom materials and resources for effective learning.
- Organized educational events and workshops to promote student involvement.
- Supervised children and participated with children in activities.
Education
Master of Arts And Cultural Management -
The University of Melbourne
Melbourne, VIC06-2021
Bachelor of Business Administration -
Uni of Xianda College of Economics And Humanities
Shanghai, China06-2019
Skills
- Customer service and support
- Cash handling and POS
- Inventory management
- Performance tracking
- Team collaboration
- Time management
- Problem solving
- Clear communication
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Interests
- Fashion & Styling
- Visual Merchandising
- Photography
Timeline
Family Caregiver
Career Break
01.2025 - 08.2025
Store Manager
Pacific Asian
01.2024 - 01.2025
Sales Associate
Pacific Asian
01.2023 - 01.2024
Arts Teaching Innovation Assistant
The University of Melbourne
03.2021 - 06.2021
Front of House Staff
The Dumplings & Tea Co
11.2019 - 03.2020
HR & Administrative Assistant
Yitu Network Technology Co
09.2018 - 05.2019
Compensation Data Entry Assistant
Information Technology Co
06.2018 - 09.2018
Front Desk & Guest Service
International Bakery Exhibition
05.2018 - 11.2018
Sales Associate
Shimamura Shanghai Trading Co
10.2017 - 06.2018
Customer Service Assistant
HMSHost Kennebunk South Travel Plaza
06.2017 - 09.2017
Teaching Assistant
Education First
10.2016 - 06.2017
Master of Arts And Cultural Management -
The University of Melbourne
Bachelor of Business Administration -
Uni of Xianda College of Economics And Humanities
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