Lijo John

Results-oriented professional with demonstrated expertise in utilizing people skills, excellent time management, and critical thinking abilities to tackle professional challenges. Seeking a full-time position to apply these competencies and achieve organizational success.

An initiative-taking and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals. Possessing excellent management skills and having the ability to work with the minimum of supervision. Consistently hit targets, improves best practices, and organizes time efficiently. Ensuring that staffs are motivated, monitored and measured in line with company targets and performance standards.

Resolute professional with a history of consistently meeting company goals through strategic and organized people management strategies. Seeking to make a significant contribution to a company at both the strategic and operational level.

Experienced Activation Consultant adept at handling pressure and embracing new challenges to elevate the organizational brand. Demonstrated expertise in developing and implementing effective activation strategies, with a strong focus on customer engagement, project management, and fostering collaboration across teams.

Results-driven project leader with a track record of successfully completing numerous projects while ensuring high-quality standards. Effective communicator with strong problem-solving skills, consistently enhancing client relationship management. Dedicated Customer Service Specialist skilled in prioritization and multitasking in fast-paced environments. Proven team player who consistently achieves personal and business goals, known for handling escalated customer support issues.

Personable and dedicated customer service representative with extensive industry experience. Solid team player with a positive attitude. Proven skill in establishing rapport with clients.

Experienced in managing high volumes of inbound calls and cultivating strong customer relationships. Proficient in CRM systems and excelling in active listening and multitasking. A customer-focused professional with a proven track record in delivering exceptional client support, resulting in high levels of customer satisfaction and loyalty.

Results-oriented professional with exceptional communication and problem-solving skills. Proven track record of improving operational processes to enhance the customer experience. Highly productive and efficient in task completion. Specialized in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability for positive customer outcomes.

Dedicated professional with a proactive attitude and quick learning ability. Strong work ethic and effective communication skills. Experienced in fast-paced environments and adaptable to last-minute changes.

Hardworking general worker with strong customer service, multitasking, and time management abilities. Committed to delivering exceptional customer experiences. Demonstrated track record of efficiently completing tasks in diverse settings.

• Have received the bell award for the best frontline agent FY23.
• Awarded the resolution rockstar award three times for maintaining a consistent FCR.
• Have been appreciation by Niva and other onshore, for excellent customer services skill and achieving 100% QA scores on multiple instances.
• Have recently created a quality mechanism training pack to help improve the standard of call taking and work with team members.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Monetary Transactions - Handled cash, check, credit, and automatic debit card transactions with 100% accuracy.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Call listening and quality feedback to help improve skills.

• Title: Activations Consultant
• Date of Birth: 07/19/89
• Nationality: Indian
• Marital Status: Single

• English
• Hindi
• Tamil
• Telugu
• Kannada
• Malayalam

• Movies in OTT and theatres
• Football and fitness
• Art and Tattoos
• Reading novels and books
• Anime shows