Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Liju Varghese

Wallaroo,SA

Summary

Proven leader in operations and sales with a track record of enhancing performance and profitability at Technical Oilfield Supplies Centre. Excelled in relationship building and operations management, achieving significant improvements in efficiency and customer satisfaction. Skilled in problem-solving and team leadership, consistently exceeding goals through strategic planning and effective communication.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Operations Manager

Technical Oilfield Supplies Centre
04.2019 - 11.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Increased profit by streamlining operations.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Maintains market and technical knowledge by visiting exhibitions, visiting supplier works and by establishing personal networks.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Managing quality assurance programs like ISO 9001, ISO14000, ISO18000, LEEA with help of QA/QC department.

Sales Manager

Technical Oilfield Supplies Centre
01.2015 - 04.2019
  • Handled and resolved customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Established and cultivated solid business relationships with new or existing customers.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Sales Engineer

Technical Oilfield Supplies Centre
04.2011 - 01.2015
  • Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
  • Identified sales opportunities by assessing environment and devising and implementing winning strategy.
  • Identified and supported resale opportunities to achieve sales plans.
  • Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
  • Generated new leads through cold calling, social media outreach, and attending industry events.
  • Delivered technical sales presentations to prospects and presented benefits and value of products.
  • Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts.
  • Attended trade shows and seminars to promote products and network with industry contacts.
  • Developed and implemented pursuit plans for opportunities within assigned key accounts.
  • Provided sales forecasts for product sales opportunities within assigned accounts.
  • Analyzed market trends, competitor performance and product strengths.
  • Managed a diverse portfolio of clients across various industries to ensure maximum exposure of company offerings in the market.

Electrical Artificer

Indian Navy
01.1998 - 07.2009
  • Performed routine and complex maintenance and repairs on various Radar & Radio equipments.
  • Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
  • Stored and maintained power tools and equipment for each job.
  • Tested continuity of circuits in electrical wiring, equipment and fixtures using oscilloscopes.
  • Enhanced quality control by inspecting condition of equipment and tools.
  • Troubleshot and repaired malfunctioning systems and components.

Education

Pre-Degree -

Mahatma Gandhi University
Kottayam, Kerala

Diploma in Electrical Engineering - Electrical, Electronics And Communications Engineering

INS Valsura, Jamnagar
Jamnagar, Gujarat,
02.2003

Skills

  • Customer Service
  • Relationship Building
  • Problem-Solving
  • Team Leadership
  • Verbal and written communication
  • New Business Development
  • Sales process
  • Operations Management
  • Goals and performance

Certification

LEEA QUALIFIED WITH REG. NO.19200

Languages

English
Professional Working
Hindi
Full Professional
Malayalam
Native or Bilingual

Timeline

Operations Manager

Technical Oilfield Supplies Centre
04.2019 - 11.2023

Sales Manager

Technical Oilfield Supplies Centre
01.2015 - 04.2019

Sales Engineer

Technical Oilfield Supplies Centre
04.2011 - 01.2015

Electrical Artificer

Indian Navy
01.1998 - 07.2009

Pre-Degree -

Mahatma Gandhi University

Diploma in Electrical Engineering - Electrical, Electronics And Communications Engineering

INS Valsura, Jamnagar

LEEA QUALIFIED WITH REG. NO.19200

Liju Varghese