Proven leader in operations and sales with a track record of enhancing performance and profitability at Technical Oilfield Supplies Centre. Excelled in relationship building and operations management, achieving significant improvements in efficiency and customer satisfaction. Skilled in problem-solving and team leadership, consistently exceeding goals through strategic planning and effective communication.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Operations Manager
Technical Oilfield Supplies Centre
04.2019 - 11.2023
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Developed and maintained relationships with external vendors and suppliers.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Analyzed and reported on key performance metrics to senior management.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Increased profit by streamlining operations.
Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Interacted well with customers to build connections and nurture relationships.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Maintains market and technical knowledge by visiting exhibitions, visiting supplier works and by establishing personal networks.
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Managing quality assurance programs like ISO 9001, ISO14000, ISO18000, LEEA with help of QA/QC department.
Sales Manager
Technical Oilfield Supplies Centre
01.2015 - 04.2019
Handled and resolved customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Met with clients, delivering presentations, and educating on product and service features and offerings.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Established and cultivated solid business relationships with new or existing customers.
Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Sales Engineer
Technical Oilfield Supplies Centre
04.2011 - 01.2015
Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
Identified sales opportunities by assessing environment and devising and implementing winning strategy.
Identified and supported resale opportunities to achieve sales plans.
Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
Generated new leads through cold calling, social media outreach, and attending industry events.
Delivered technical sales presentations to prospects and presented benefits and value of products.
Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts.
Attended trade shows and seminars to promote products and network with industry contacts.
Developed and implemented pursuit plans for opportunities within assigned key accounts.
Provided sales forecasts for product sales opportunities within assigned accounts.
Analyzed market trends, competitor performance and product strengths.
Managed a diverse portfolio of clients across various industries to ensure maximum exposure of company offerings in the market.
Electrical Artificer
Indian Navy
01.1998 - 07.2009
Performed routine and complex maintenance and repairs on various Radar & Radio equipments.
Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
Stored and maintained power tools and equipment for each job.
Tested continuity of circuits in electrical wiring, equipment and fixtures using oscilloscopes.
Enhanced quality control by inspecting condition of equipment and tools.
Troubleshot and repaired malfunctioning systems and components.
Education
Pre-Degree -
Mahatma Gandhi University
Kottayam, Kerala
Diploma in Electrical Engineering - Electrical, Electronics And Communications Engineering
INS Valsura, Jamnagar
Jamnagar, Gujarat,
02.2003
Skills
Customer Service
Relationship Building
Problem-Solving
Team Leadership
Verbal and written communication
New Business Development
Sales process
Operations Management
Goals and performance
Certification
LEEA QUALIFIED WITH REG. NO.19200
Languages
English
Professional Working
Hindi
Full Professional
Malayalam
Native or Bilingual
Timeline
Operations Manager
Technical Oilfield Supplies Centre
04.2019 - 11.2023
Sales Manager
Technical Oilfield Supplies Centre
01.2015 - 04.2019
Sales Engineer
Technical Oilfield Supplies Centre
04.2011 - 01.2015
Electrical Artificer
Indian Navy
01.1998 - 07.2009
Pre-Degree -
Mahatma Gandhi University
Diploma in Electrical Engineering - Electrical, Electronics And Communications Engineering
INS Valsura, Jamnagar
LEEA QUALIFIED WITH REG. NO.19200
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