Likhita Naga Chaitanya Maddala
2/85, William St, St Albans,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
DNA Recruitment
05.2020 - Current
- Worked in various casual roles as an Information provider, supervising, and volunteering.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Working in all kinds of environments with various people and cultures to achieve 100% customer satisfaction.
- Skilled at working independently and collaboratively in a team environment.
Sales Consultant
TSA Group
11.2021 - 07.2022
- Delivered hassle-free experience for customers by arranging their electricity, gas, and/or water, as well as maximizing additional cross-sell opportunities.
- Handled inbound and outbound calls for residential, business clients and TSA business partners to answer inquiries, provide product and service information and assist with their move.
- Retained a consistent client base by conducting market research to develop a brand strategy.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Console Operator
BP Fuel Station
03.2021 - 12.2021
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Built trustful relationships with customers to encourage return visits.
- Checked customer identification for alcohol, cigarette.
- Maintained inventory of all saleable items.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Master of Science - Master of Construction Management
Deakin University
Geelong10.2021
Bachelor of Science - Civil Engineering
Sir C R Reddy College of Engineering
Eluru, India05.2019
Skills
- Strategic Planning
- Conflict resolution
- Hard-working
- Project Management
- Time Management
- Prioritization
- Legal and workplace management
Certification
- Responsible Service of Alcohol (RSA)
- First-aid
- White Card
Timeline
Sales Consultant
TSA Group
11.2021 - 07.2022
Console Operator
BP Fuel Station
03.2021 - 12.2021
Customer Service Representative
DNA Recruitment
05.2020 - Current
Master of Science - Master of Construction Management
Deakin University
Bachelor of Science - Civil Engineering
Sir C R Reddy College of Engineering
- Responsible Service of Alcohol (RSA)
- First-aid
- White Card
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