LIKHITA KOMMARAJU
Melbourne
Summary
Experienced in analyzing development processes to identify areas for improvement and innovation. Leverages data-driven insights to enhance project efficiency and outcomes. Expertise lies in collaborative teamwork and problem-solving, enabling effective support of organizational goals. Strong focus on enhancing project efficiency and driving innovation, bringing a valuable skill set to any team.
Overview
4
4
years of professional experience
Work History
Packaged App Development Analyst
Accenture Pvt. Ltd
04.2024 - 10.2024
- Involved in sessions of requirement gathering with clients, understanding the impact and implementing them within the deadlines
- Involved in scrum calls and worked towards priorities and created Testcase and other necessary documents
- Responsible for supporting Kronos FAP, GDAP, Hyperfinds, System Settings, Timekeeping, and configuring Paypolicies, Accurals, basic Schedule and building integrations
- Responsible for testing and creating testcases for Breaks, Timekeeping, Exceptions, Accurals, Interval - Rounding rules, Attendance and Scheduling modules
- Worked on Call-Ins module analysis and configuration
Cleo RTB Application Operations
Tech Mahindra
05.2023 - 04.2024
- Efficiently resolve ServiceNow incident tickets within defined SLAs, minimizing business impact
- Manage change requests in ServiceNow, ensuring proper documentation and coordination with teams
- Track authorized maintenance outages to maintain system availability and minimize disruptions
- Configure and maintain production environments in Cleo Harmony to support smooth operations
- Manage production environment configurations, facilitating testing and aligning with business requirements
- Analyze incidents, identify root causes, and provide comprehensive reports for proactive prevention
- Enforce change control processes, ensuring compliance with regulatory standards and documentation in ServiceNow and Cleo Harmony
- Communicate effectively with IT teams, business users, and management, providing updates and addressing concerns promptly
- Contribute to process improvement initiatives, optimizing incident, change, and configuration management processes
Kronos Consultant
Tech Mahindra
04.2021 - 04.2023
- Involved in sessions of requirement gathering with clients, understanding the impact and implementing them within the deadlines
- Responsible for designing the SQL Queries, and Scripts
- Enhancing the custom inbound and outbound interfaces within various applications for data integration
- Worked on Interface- Code Analysis, and other Documentation and Testing part for India Part-time Staffing Model Project
- Worked on Accrual Balances Analysis for Accounting Accrual Project and Duplicate Punch Analysis
- Worked on creating opportunities for LAS, A2Z, VET and VTO as a Functional Analyst (FA) for Spain Project
- Worked on Interface- Code Analysis, and other documentation and Testing parts for UK FC Ready Hourly Project
- Developed an Interface for the Time Off Requests (GBL TOR Import) in WIM
- Worked on Wim to Naws Analysis which deals with the deprecation strategy of WIM
- Involved in scrum calls and worked towards priorities and created Testcase and other necessary documents
- Involved in Holiday, Pay code Configurations for various countries and Fit Gap analysis for the Amazon Project
- Worked on Historical data support Analysis which deals with the Custom/ Standard Reports Analysis and Modification for various Countries
Intern
Tech Mahindra
01.2021 - 04.2021
- Training on Kronos application and Workforce Central
Education
Bachelor of Technology - Computer Science
MVGR College of Engineering
01.2020
Skills
- MySQL
- Kronos WFD
- Cleo Harmony
- Putty
- Citrix
- Service Now
- WIM
- Kronos WFC
- Office 365
Timeline
Packaged App Development Analyst
Accenture Pvt. Ltd
04.2024 - 10.2024
Cleo RTB Application Operations
Tech Mahindra
05.2023 - 04.2024
Kronos Consultant
Tech Mahindra
04.2021 - 04.2023
Intern
Tech Mahindra
01.2021 - 04.2021
Bachelor of Technology - Computer Science
MVGR College of Engineering
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