Likit Kang-onta
Keilor East,VIC
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
F&B Supervisor
Accor
11.2022 - Current
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Barista
Accor
06.2022 - Current
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
- Followed exact recipes for mixing and preparing beverage and food items.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Bartender
Accor
03.2022 - Current
- Followed strict recipes and drink measurements to minimize product used.
- Built relationships with vendors to manage orders and negotiate costs.
- Served high customer volumes during special events, nights, and weekends.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Warehouse Packer
Hampers With Bite
02.2022 - Current
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Operated tape machines, scales and label printers to package items correctly.
- Updated merchandise pricing to match new values and special promotional rates.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
Qantas International First/Business Lounge, F&B Attendants
01.2019 - Current
- Preparation of dining room and service meals and beverages
- Service needs to be exceeded to the best of client's expectations so that to ensure the service is at all times being performed in a professional manner
- Working in this industry especially with the more priority clients requires a lot of attention to details from an individual since the area of customer service is really the main focus in this field.
Baggage Handler
Swissport
11.2022 - 03.2023
- Assisted customers with luggage issues such as missing luggage and delayed bags while maintaining calm and personable demeanour.
- Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Managed warehouse operations and verified proper shipment procedures.
- Maintained clean, orderly work environment free of hazards.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Airport Ramp Agent
Swissport
11.2022 - 03.2023
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Shipped material and performed boxing, packing, labelling, and preparation of related documents.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Helped train new employees in safe practices and warehouse procedures.
Crew Trainer
McDonald's Restaurant
01.2014 - 01.2019
- Established and maintained quality control standards.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Produced training materials and gathered resources to equip crew members with learning opportunities.
- Mentored junior employees to improve performance, food safety, and customer service.
- Developed and executed performance management programs to increase employee engagement and productivity.
Education
Bachelor of Networking - Computer Networking
RMIT University
Melbourne, VIC01.2021
VCE -
Rosehill Secondary College
Essendon, VIC12.2017
Skills
- Good communication and listening skills
- Administrative Support
- Service Delivery Management
- Strategy Management
- Friendly and approachable manner
- Prioritization in workload and own time
- Able to follow oral and written instructions
- Enjoy working in different environments and locations
- Able to follow oral and written instructions
- Enjoy working in a different environments and locations
- Able to follow oral and written instructions
- Enjoy working in a different environments and locations
Languages
Thai
Native or Bilingual
English
Full Professional
Certification
- Responsible Service of Alcohol certificate 2022
- Certification III in Retails Operations ( SIR30212)
- EDFL Premiership 2010
- Awarded a Sadler Star in recognition for outstanding performance in team leading and work ethics.
- Awarded crew member of the year x2
Timeline
F&B Supervisor
Accor
11.2022 - Current
Baggage Handler
Swissport
11.2022 - 03.2023
Airport Ramp Agent
Swissport
11.2022 - 03.2023
Barista
Accor
06.2022 - Current
Bartender
Accor
03.2022 - Current
Warehouse Packer
Hampers With Bite
02.2022 - Current
Qantas International First/Business Lounge, F&B Attendants
01.2019 - Current
Crew Trainer
McDonald's Restaurant
01.2014 - 01.2019
Bachelor of Networking - Computer Networking
RMIT University
VCE -
Rosehill Secondary College
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