Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lila Goodwin

Box Hill,VIC

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Grilled
08.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Assistant Manager

Kfc
10.2022 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed strategy to increase sales and drive profits.

Waitress

Boulevard Cafe
06.2020 - 12.2021
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Coach

Surrey Park
09.2018 - 09.2021
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Collaborated with other coaches to create and execute game plans.
  • Monitored team practices to establish high level of performance.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
  • Taught players how to run specific game plays in order to build cohesive, structured team.
  • Analyzed and evaluated team performance metrics to identify areas of improvement.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Enforced discipline both on and off-field to lead team with highest personal standards.
  • Analyzed and adjusted team strategies during games to enable flexibility and maximize success.
  • Trained and mentored new coaches on fundamentals of coaching to apply best practices and strategies.
  • Provided feedback to coaches to improve teaching techniques and increase drive to succeed.
  • Scheduled and organized team events, dinners and field trips to cultivate relationships and build rapport.

Coach

Wattle Park Saints
09.2018 - 09.2020
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Collaborated with other coaches to create and execute game plans.
  • Monitored team practices to establish high level of performance.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
  • Analyzed and evaluated team performance metrics to identify areas of improvement.
  • Taught players how to run specific game plays in order to build cohesive, structured team.

Education

Canterbury Girls Secondary College
Canterbury, VIC

Skills

  • Process Payments
  • Financial Forecasting
  • Health and Safety Regulations
  • Orientating and Training
  • Set Organizational Policies
  • Time Management
  • Communication
  • Employee Performance Evaluations
  • Staff Development
  • Customer Service
  • Shift Coverage
  • Training
  • Customer Service and Satisfaction
  • Staff Training
  • Staff Management
  • Staff Supervision
  • Hiring and Training
  • Money Handling
  • Recruiting and Interviewing
  • Team Motivation

Timeline

Assistant Manager

Grilled
08.2023 - Current

Assistant Manager

Kfc
10.2022 - 06.2023

Waitress

Boulevard Cafe
06.2020 - 12.2021

Coach

Surrey Park
09.2018 - 09.2021

Coach

Wattle Park Saints
09.2018 - 09.2020

Canterbury Girls Secondary College

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Lila Goodwin