- Drawing and Painting
- Interior Design
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I have a passion for photography and editing photos
- Music
- Crafting and DIY Projects
- Fashion
Lila nichols
Katoomba
Summary
I am 19 years old, I am local to the upper Blue Mountains but i am happy to commute far to work. I am a dedicated and versatile employee with experience in retail, hospitality, and sales. I have proven my ability to deliver exceptional customer service as a sales assistant in a retail setting, and as a barista/café all-rounder. Skilled in creating a welcoming environment for guests at Scenic World, while also demonstrating strong product knowledge at Go Vita. I am committed to enhancing the customer experience and contributing to team success through effective communication and a positive attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant
Odd Mountain Oddities
12.2024 - Current
- I worked for Odd Mountain Oddities as extra help when this business attended the Oddities and Curiosities Expo Sydney, from the 20th - 22nd of December 2024. For three days straight i worked twelve hours a day, while maintaining high energy levels and being helpful and interactive with customers. Some examples of my role here are:
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Fielded customer questions to share information about products, availability, and pricing.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Retail Worker
Go Vita
01.2019 - Current
- I started working at Go Vita Katoomba while i was still in school as my mum worked there. While i do still occasionally work there, i would like to branch out and gain more experience in the work force. Some examples of my role here are:
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Delivered exceptional customer service with a friendly demeanour, resulting in increased repeat business.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Answered questions about store policies and addressed customer concerns.
Barista
Scenic World
11.2024 - 02.2025
- I worked at Scenic World as a christmas casual during their peak holiday season. I worked in their Food and Beverage department. I worked in the cafe, the restaurant, and did a couple BOH shifts but decided that wasn't for me at this workplace. In my short time here i learnt a lot about the hospitality industry, and i would feel confident moving to another job in this industry. Some examples of my role here are:
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
Education
No Degree -
Springwood High School
Springwood, NSW11-2021
Skills
- Fast learner
- Patience and empathy
- Friendly and outgoing
- Time management
- Excellent customer assistance
- Team player
- Reliability and punctuality
- Opening and closing duties
- Attention to detail
- Cash handling accuracy
- Relationship building
- Adaptive and creative
Certification
Responsible Service of Alcohol (RSA)
Interests
Timeline
Assistant
Odd Mountain Oddities
12.2024 - Current
Barista
Scenic World
11.2024 - 02.2025
Retail Worker
Go Vita
01.2019 - Current
No Degree -
Springwood High School
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