Yogesh Adhikari

• Deliver customer support to over 100 customers per shift while maintaining excellent service standards.
• Troubleshoot handheld devices, login issues, and RF scanners to minimize operational downtime.
• Operate Warehouse Management Systems (WMS) to process inventory with a high level of accuracy.
• Assist team members with first-level technical issues relating to POS systems and store technology.
• Log and escalate technical issues following standard support procedures.
• Maintain product quality and compliance with food safety standards in a fast-paced environment.
• Collaborate effectively with cross-functional teams to ensure smooth daily operations.

• Operated warehouse management systems (WMS) and RF scanning devices to process and track orders in real time
• Provided first-level troubleshooting support for handheld devices, login issues, and system errors
• Assisted team members with system-related queries and acted as a point of contact for basic technical support
• Maintained high data accuracy by updating inventory and resolving system discrepancies
• Logged and escalated technical issues following standard procedures to minimize operational downtime
• Ensured smooth coordination between physical operations and digital systems in a fast-paced environment

• Provided first-level troubleshooting for POS terminals, receipt printers, and payment systems to minimize operational downtime.
• Diagnosed and resolved basic hardware and software issues before escalating more complex problems.
• Liaised with bank technical support and external IT providers to resolve EFTPOS and payment system issues.
• Configured and maintained POS devices, printers, and kitchen ordering equipment where required.
• Assisted staff with resolving day-to-day technology issues and using business systems effectively.
• Maintained digital ordering systems and ensured business-critical technology remained operational during service.

Key Areas of Study:
• Information Technology Systems and Infrastructure
• Computer Networks, TCP/IP, Network Security, and Troubleshooting
• Operating Systems and System Administration Concepts
• Database Management Systems and Data Management
• Software Development using Programming Languages and Web Technologies
• Cybersecurity Fundamentals and Information Security Practices
• Cloud Computing Concepts and Microsoft Azure Fundamentals
• Systems Analysis, Design, and IT Project Management
• Data Analytics, Visualization, and Business Intelligence Concepts
• Research Methods and Technology Project Development
Academic Projects:
• Developed a Library Management System using Python with a graphical user interface, including inventory management, transactions, billing, and reporting features.
• Designed and configured network solutions using Cisco Packet Tracer, including IP addressing, VLANs, subnetting, DHCP, and routing concepts.
• Performed data analysis and visualization using tools such as Tableau and Excel.

• Coursework completed (2017–2019) – Transferred to another institution