Lila Tseglakoff
Buderim,Queensland
Summary
Motivated employee with a desire for new challenges and a strong work ethic. Exceptional interpersonal skills and the ability to quickly adapt and master new tasks.
An organised and motivated individual, eager to utilise time management and organisational skills across diverse settings. Experienced and dependable worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organised workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
24
24
years of professional experience
Work History
Bistro Supervisor
ALH
Buderim, Queensland
07.2024 - Current
- Established goals for bistro staff members to meet throughout their shift.
- Provided leadership to ensure customer satisfaction and quality standards were met.
- Assisted in the preparation of menus by recommending special items or daily specials based on seasonal availability of ingredients.
- Resolved customer complaints in a timely manner.
- Directed and supervised bistro staff, ensuring efficient operations.
- Maintained cleanliness of bistro area and ensured adherence to health codes.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Business Owner/Manager
Dimples Lounge Bar
Cowes, Victoria
06.2018 - Current
- Overseeing daily operations, financial management, marketing and promotion, human resources management, inventory and supply chain management, maintaining the premises, developing and implementing policies and procedures.
- Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
- Ensured compliance with all local laws and regulations related to the business operations.
- Resolved conflicts between employees or customers in a timely manner.
- Scheduled maintenance activities for equipment used by the business.
- Interviewed, trained and supervised employees.
Help Desk Officer
Transport and Main Roads- Qld
Brisbane, Queensland
04.2012 - 06.2012
- Contract position
- Responded promptly to all service requests from internal and external customers.
- Created user accounts in Active Directory and managed user access rights.
- Diagnosed issues with computers, printers, scanners and other peripherals.
- Generated reports on help desk activities using ticketing software tools.
- Provided first-level technical support to customers via telephone and email.
- Developed documentation related to help desk procedures and services offered.
- Escalated complex incidents to senior team members when necessary.
Administrative Officer & Web Developer
Box Hill Institute of TAFE
Box Hill, Victoria
05.2008 - 03.2010
- Department – Learning Design and Technology
13th May 2008 – 13th March 2010
Contract position as Administrator and Web Developer - Assist in the creation of online course material for online learning
- Check and update course content as required
- Allocate task to team members
- Record issues with online course material
- Arrange & conduct meetings with stakeholders
Administrator and Web Developer
NEC Australia
Burwood, Victoria
02.2008 - 05.2008
- Contract position
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Coordinated meetings, conferences.
- Maintained filing system for important documents such as contracts and invoices.
- Managed office supplies inventory and placed orders when necessary.
- Provided general administrative support to staff members.
- Answered incoming calls and responded to customer inquiries.
- Manage & book training rooms as required
IT Administration and Computer Laboratory Assistant
La Trobe University
Melbourne, Victoria
03.2006 - 02.2008
- Performed maintenance tasks for computers in the laboratory, such as cleaning dust from keyboards and monitors.
- Tested new programs to ensure compatibility with existing systems in the lab environment.
- Created user accounts on computer systems and provided access permissions as needed.
- Maintained laboratory computers, including installation of new hardware and software components.
- Updated anti-virus protection on all computers in the laboratory.
- Installed operating systems, security patches and other updates on laboratory computers.
- Instructed students on the use of various applications, such as word processing, spreadsheets, databases and presentation software.
Training Coordinator and Workplace Training Assessor
Northern Melbourne Institute of TAFE
Melbourne, Victoria
09.2001 - 12.2004
- Contract position
- Maintained accurate records of all trainings conducted.
- Assisted in designing, developing, and implementing new training methods and techniques.
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
- Organized and scheduled on-site and off-site trainings for staff members.
- Supported onboarding of new employees by hosting orientation sessions.
Trainer
Northern Melbourne Institute of TAFE
Melbourne, Victoria
09.2000 - 12.2001
- Contract position
- Documented all training activities including attendance records, feedback forms, surveys.
- Resolved any issues raised by participants during the training session in a timely manner.
- Maintained up-to-date knowledge of industry trends and best practices.
- Adapted teaching methods according to the needs of individual learners or groups.
- Created and offered additional materials to enhance training.
Skills
- Excellent Customer Service Skills
- Good organisational and management skills
- Time management skills
- Communication skills
- Ability to work in a team or independently and display initiative
- Enjoy learning new skills
- Problem solving skills, hardware and software
- Ability to meet deadlines and prioritize
- Tenacity and can-do attitude
- Friendly and easy-going personality
- Computer Skills
- Square for Restaurants
- Canva
- MYOB
- Learning Management Systems
- Moodle & Mahara - Electronic portfolio
- Windows Operation Systems - XP and 2003
- MS Excel, MS Word, MS Power Point, MS Access MS Publisher, MS Visio 2003
- Adobe Photo Shop, Adobe Reader/Writer, Adobe Illustrator
- Hardware maintenance, troubleshooting and diagnoses
- Software Installation, updates and Imaging software
- Overseeing daily operations
- Financial management
- Marketing and promotion
- Human resources management
- Inventory and supply chain management
- Recruitment
- Hiring and Onboarding
References
References available upon request.
Timeline
Bistro Supervisor
ALH
07.2024 - Current
Business Owner/Manager
Dimples Lounge Bar
06.2018 - Current
Help Desk Officer
Transport and Main Roads- Qld
04.2012 - 06.2012
Administrative Officer & Web Developer
Box Hill Institute of TAFE
05.2008 - 03.2010
Administrator and Web Developer
NEC Australia
02.2008 - 05.2008
IT Administration and Computer Laboratory Assistant
La Trobe University
03.2006 - 02.2008
Training Coordinator and Workplace Training Assessor
Northern Melbourne Institute of TAFE
09.2001 - 12.2004
Trainer
Northern Melbourne Institute of TAFE
09.2000 - 12.2001
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